Omnichannel Fraud Manager
4 weeks ago
Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth .
Job Description:
Education:
+ High School diploma or equivalent required
+ Bachelors degree in Accounting or Finance required; or equivalent combination of education and work experience
Work Experiences
+ 5+ years of eCommerce, Retail, or Online Fraud Experience preferred.
Skills:
+ Strong interpersonal, written, and verbal communication skills, and the ability to interface effectively with team members at various levels of the organization
+ Proven leadership skills and the ability to articulate the vision of the organization in a way that is easily understood and actioned by the team
+ Ability to influence cross-functional teams to achieve meaningful business outcomes, often without formal authority
+ Must be skilled in managing people: performance, team building, and professional development
+ Excellent time management skills and the ability to leverage the team to support multiple initiatives and a large volume of work
+ Proven ability to accurately analyze data and use learnings to make data-driven business decisions
+ Strong understanding of the P&L and key financial metrics that impact the organization
+ Analytical with strong problem solving abilities and creative resolution skills
+ Self-motivated, with the ability to work on multiple projects in a fast paced environment
Responsibilities:
+ Lead a team of fraud analysts in preventing fraudulent activity on Academy.com, encompassing all methods of order placement (e.g. Desktop/Mobile, In Store Device, etc.) and all fulfillment capabilities (Pick Up in Store, Ship from Store, Ship from DC, Drop Ship, etc.)
+ Lead the team in monitoring and controlling for other potential avenues for fraudulent activity such as carrier claims fraud, returns fraud, social engineering of Academys Customer Care team.
+ Partner with key internal teams such as Loss Prevention, Customer Care, and Store Operations to create holistic processes and procedures for detecting and prevent fraud both in stores and online.
+ Partner with external partners and banking institutions to implement industry best practices
+ Analyze chargeback data from banking institutions and leverage findings to improve fraud controls
+ Manage and speak to fraud related costs that roll up to the Omnichannel P&L
+ Represent Omnichannel Fraud in discussions with cross-functional business teams, speaking to the impact that future systems or process changes may have from a fraud perspective.
+ Keep abreast of emerging retail trends and fraud technologies and implement where appropriate
+ Act as the Fraud SME for technical deployments that impact fraud and/or Academy.com.
+ Understand the way Omnichannel fits into Academys multi-channel strategy
+ Required to learn company policies, procedures and safety rules.
+ Maintain confidentiality of Academys financial information
Physical Requirements & Attendance:
+ Acceptable level of hearing and vision to perform job duties
+ Adhere to company work hours, policies, procedures and rules governing professional staff behavior
+ Regular attendance required, including being on call for one weekend per month
+ Holiday and off-hour work can be necessary based on seasonality and/or workload
Full time
Equal Employment Opportunity
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law. ?
Academy Sports + Outdoors is one of the nations largest sporting goods and outdoor retailers. Its no surprise that we not only know how to create experiences for our customers, but for our team members as well. Understanding our people and the things that matter to them the most has been at the core of the Academy culture for over 80 years. With more than 22,000 team members, we take pride in creating a workplace environment that values hard work, commitment, and growth.
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