Loan Workout Associate
4 weeks ago
Location: West Des Moines, IA. (HYBRID-3 days in office)
Duration: 18 Month contract with chance of extension.
Pay Rate: 22-24/HR
Industry: Financial Services
Required Qualifications:
- 2+ year of relevant professional experience
- 2+ years of loan servicing experience
- 2+ Years of Loan Workout experience.
- EXCEL experience is very valuable in this role.
- Financial services background is needed.
- Covers jobs responsible for managing complex and sensitive customer issues which can include estate care resolution (life events), remediation's, and/or settlements.
- Functions include assessing wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action, documenting/communicating finding, and supporting the issue through direct mediation as applicable.
- Manages stakeholder relationships with customers, family members, legal representatives, and business partners.
- Team Duties:-This team manages and supports the control step
- The team is part of the recovery department, and is a last stop in the settlement review process
- The largest portion of the case review is in Credit Cards-Daily and weekly reports are received, the contractor will receive a control or process and each day they work the accounts
- The team is not customer facing
Job ID: JOB-235005
Publish Date: 18 Apr 2024
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