Continuous Improvement Manager
3 days ago
Role Purpose Statement
As the Continuous Improvement Manager for LSG Sky Chefs, you will play a pivotal role in ensuring the MSP Customer Service Center consistently delivers exceptional service while optimizing efficiency and productivity.
Main Accountabilities
- Implement and drive continuous improvement across CSC in close coordination with management staff
- Implement LSG Production System for CSC in line with corporate and regional policies
- Ability to teach the principals of lean and other process improvements and provide training as required within area of CSC (for example, Kaizen events)
- Support CSC in the implementation of Regional Operational Excellence Strategy, guidelines, and policies
- Support CSC management teams to achieve business targets (KPIs)
- Define continuous improvement targets together with the management staff and report performance against set operational objectives
- Analyze cost reduction potential; Accountable for settling and delivering budget results related to productivity/process improvements
- Report on KPIs for quality, productivity costs, and service delivery
- Ensure communication and know-how sharing processes between CSCs in the country/region
- Identify and train CSC departmental management and core employees on production system methodology and lean principles
Knowledge, Skills and Experience
- Bachelors degree, preferably in Industrial/Process Engineering or equivalent experience required
- In addition, five to seven years experience in developing and implementing production/process methods and with at least three to five years experience in a manufacturing/automotive industry required
- Effective workshop facilitator skills required; experience in leading teams, driving change and delivering results
- Knowledge of lean concepts including Toyota Production System principles required
- Proven track record in Lean manufacturing and success in implementation of redesigned processes
- Six Sigma Black Belt, Green Belt or Lean Master Certification preferred
- Knowledge of Total Quality Management and Change Management experience is preferred
- Strong analytical and problem solving skills
- Sound delegation skills accompanied with effective ability for follow-up
- Proficient with windows based software
- Excellent communication skills (verbal and written); ability to effectively interact with all levels of the organization
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