Liability Adjuster I

Job Description
Our Company:

At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate can learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do.

This is an opportunity to join a dynamic team in a company that is a leader in the minimum limits auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a "roll up your sleeves" attitude to help make things happen.

Job Summary:

The Liability Adjuster I is responsible for initial claims handling which consists a caseload of non-complex coverage and liability exposures. In this role, for each claim, adjusters will obtain sufficient information to determine the exposures including liability, damages, and potential injury exposure and - using knowledge of our policy language - make proper coverage decisions with guidance from their supervisor.

Job Responsibilities:

• Initial contact with insured and claimants to determine coverage and liability exposure.
• Determine any injuries involved in the accident and develop the exposure, handling first call settlement injury claims and minor injury claims.
• Control expenses and adhere to company reserving philosophy by maintaining proper reserves on all pending claims/potential exposures.
• Meet and maintain general file handling goals and procedures as outlined by the company including maintaining a 1:1 closing ratio and status on diary reviews.
• Properly utilize underwriting and policy systems and understand its features and functionality, as needed.
• Attend any available seminars and classes applicable to this position and the skills required to meet the job duties and responsibilities.
• Continually ask questions and have a desire to develop additional skills to better investigate and evaluate claims.

Requirements

Qualifications:

Required

• Minimum one year experience handling auto claims.

Preferred

• Non-standard experience.
• Bachelor's degree or equivalent.
• Adjuster's license in relevant state or the ability to obtain one quickly.
• Bilingual (English-Spanish).

Core Competencies:

• Excellent communication skills with demonstrative ease with both verbal and written formats.
• Attention to detail and ability to multi-task.
• A high degree of motivation and team orientation.

Our Values:

We are direct, results driven, and dedicated to the success of the business and each other. In addition, we operate against these five key values, reflected in how we work with each other every day:

• Honor: We do what is right, even when no one is looking. We play by the rules; integrity is of utmost importance.
• Discipline: We are most efficient and resourceful in how we work... striving to be better than our competition.
• Common Sense: We are relentlessly logical. We value an approach to our business that acknowledges the obvious and errs on the side of simplicity.
• Financial Strength: Fundamental to our prosperity is an ever-vigilant focus on rigorous financial discipline. These practices enable us to navigate through all business cycles.
• Dedication: We demonstrate a deep-seated respect for our Associates and customers. We listen and respond as best we can - for without them, our business would not exist.

This job description indicates the essential responsibilities of the job. The duties described are not to be interpreted as being all-inclusive to any specific associate. Management reserves the right to add to, modify, or change the work assignments of the position as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This job description does not represent a contract of employment. Employment with AssuranceAmerica is at-will. The at-will relationship can be terminated at any time, with or without reason or notice by either the employer or the associate.

AssuranceAmerica is an Equal Opportunity Employer

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