Branch Manager
4 weeks ago
Job Description:
Role
Acts as sales manager for assigned staff members. Responsible for directing and administering the operational efforts of a retail banking lobby while working in the community to promote the organization and its lending programs. Ensures established policies and procedures are followed. Oversees the offering of a full range of financial services to customers and prospective customers. Ensures customers are promptly and professionally served. Trains, directs and supervises branch staff. Originates first mortgages with special emphasis on educating and making available to the public the Bank's Affordable Housing and Special Financing programs. Responsible for Business Development in designated market area. Represents the bank through community service work and membership in local civic and charitable organizations.
Essential Duties & Responsibilities
Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, and assuring compliance with organizational mission, values, policies, and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.
Ensures all branch transactions are balanced at the close of each day. Oversees individual accountability for the handling of cash and assists in resolving balancing problems. Oversees daily quality control review of all branch business.
Maintains close relations with others in the banking community, including Realtors, title companies and other banking professionals.
Attends and participates in community support programs and CRA activities as directed by management, public concerns and business trends. Meets with community groups on a regular basis to inform them of the Bank's special financing programs.
Oversees the processing of the file to ensure a timely underwriting decision. Responsible for knowing AU guidelines; interpreting income, debt, credit and qualifying ratios and preparing an accurate commitment letter for the customer.
Ensures all branch transactions are balanced at the close of each day. Oversees individual accountability for the handling of cash and assists in resolving balancing problems. Oversees daily quality control review of all branch business. Assures that staff complies with regulatory requirements, bank policies and
procedures. This includes the focus on delivery of elevated customer service and customer experience.
Prepare and review month-end management reports which apprise executive management of the status of branch activities.
Closely monitor industry trends in lending and deposit operations in the branch's market area to feed research and development activities and assure that the company's products, services and processes are remaining competitive. Manages and oversees expenses. Pursues cost-saving measures.
Is responsible for maintaining office building, grounds, equipment and fixtures. Primary Security Officer for the branch. Conducts required security meetings with staff to ensure compliance. Oversees the opening and closing of the building in accordance with established security procedures. tests security equipment quarterly. manages and oversees building expenses. Pursues cost-saving measures whenever appropriate.
Perform other duties as assigned.
Participate in proactive team efforts to achieve departmental and company goals.
Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Knowledge & Skills
Experience
One to three years of similar or related experience, including preparatory experience. Previous supervisory or managerial experience preferred.
Education/Certifications/Licenses
A high school degree or equivalent. Bachelor's degree from an accredited 4 year college or university preferred.
CapFed is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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