Human Resources III

Human Resources III As a Horizon Services, Inc. employee, you will enjoy generous benefits and have a unique opportunity to shape an engaging employee experience and offer a rewarding work environment to our dedicated team. The Human Resources III is an integral part of the Human Resources Department at Horizon Services, Inc (HSI). This role will collaborate with staff members throughout the organization to co-create a positive employee experience. The goal of this role is to develop the systems and processes needed to co-create a thriving environment for staff from the time they begin their employment and through their engagement. We are committed to providing excellent customer service throughout the process. We are collaborators functioning in a fast-paced environment. Duties include creating a talent pipeline, designing, and developing an engaging onboarding experience and providing excellent customer service throughout. The Human Resources Generalist is also tasked with ensuring that through the HR systems, we promote client-centered-care, promote greater quality and equity in the delivery of services to the clients. The Human Resources Generalist works closely with the Personnel & Program Administrator, the Compliance & Outcomes Administrator, the Human Resources Director, the Director of Clinical Services, and the Finance Director to coordinate the development if systems across the organization. Primary Accountabilities & Responsibilities: Accountabilities: (3-5) Customer Service: Provides professional and prompt support to staff and embraces diversity in all aspects. Talent Acquisition: Co-Creates a talent pipeline for current and future key positions in the organization. Talent Engagement: Develops and monitors on-boarding tools and processes Compliance: Ensures hiring managers and company's talent processes are applied consistently and in compliance with local, state and federal regulations. Responsibilities: Customer Service: Responds to inquiries from staff related to policies, protocol, procedures, benefits, and programs in a timely manner. Talent Onboarding/Acquisition: Partners with Administrators, Finance Team and HR Team to identify and plan for current and future people needs, talent gaps and staffing budget to develop and execute workforce planning processes. Benefits Collaborates with Administrators and Learning and Staff Development Specialist to conducts orientations/training to support the rollout of new programs: performance management, compensation, benefits, etc. In collaboration with benefits broker and finance team, designs benefits package then ensures open enrollment process takes places and any changes are processed accordingly. Compliance Collaborate with all managers to monitor the performance of new hires into HSI's culture and teams, which involves ensuring that all managers conduct 1:1 check-ins with new hires during the first three (3) months of employment. Oversees and ensures compliance with the Performance Evaluation process and coaches managers as needed. Collaboration Builds partnerships and works collaboratively with others to meet shared objectives. Functioning effectively as a member of a professional team. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains trust and support of others. Understands and values the roles and responsibilities of other team members. Ensures Accountability Holds self and others accountable to meet commitments. Follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership. Takes personal responsibility for and learns from decisions, actions, and failures. Interpersonal Communication Establishes rapport quickly and delivers multi-mode communications that convey a clear understanding of the needs of different audiences: co-workers, managers, clients, client's families, care providers, etc. Adjusts to fit the audience and the message. Accepts responsibility for miscommunications or misunderstandings. Avoids escalated arguments at work and seeks a positive resolution. Listens actively and effectively: seeks first to understand. Conveys information in a jargon-free, non-judgmental manner Optimizes Work Processes Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality Problem-Solving Uses a logical approach to address problems or manage the situation at hand by drawing on one's knowledge and experience base and calling on other references and resources as necessary. Develop Talent Develops people to meet both their career goals and the organizations goals. Places a high priority on developing others. Develops others through coaching, feedback, exposure, and stretch assignments. Aligns employee career development goals with organizational objectives. Encourages people to accept developmental opportunities. Plans and Aligns Plans and prioritizes work to meet commitments aligned with organizational goals. Sets objectives to align with broader program/organizational goals. Breaks down objectives into appropriate initiatives and actions. Stages activities with relevant milestones and schedules. Anticipates and adjusts effective contingency plans. Considers impact of plans on others and communicates & trains proactively. Values Differences and Cultural Awareness Recognizes the value that different perspectives and cultures bring to an organization. Seeks to understand and adapt to different perspectives and cultures. Contributes to a work climate where differences are valued and supported. Applies others diverse experiences, styles, backgrounds, and perspectives to get results. Is sensitive to cultural norms, expectations, language preferences and ways of communicating. Is aware of own cultural biases and proactively seeks consultation from supervisor on how to handle them. Collaborative and Proactive Problem Solver Able to provide thoughtful customer service. Understands cultural humility and enjoys working in a diverse environment. Outstanding ability to follow-through with tasks. Highly organized with excellent time management skills. Strong attention to detail. Excellent writing, grammar, and spelling skills. Strong ability to perform scheduling, documentation, and coordination tasks. Skilled in use of MS Office Suite and able to quickly learn new software. Interest in training in the Substance Use Disorder field. Desired Skills and Knowledge: Knowledge of healthcare, behavioral healthcare, and substance use disorder treatment systems. Payroll Knowledge, 401k, Full Cycle Hiring, Terminations Qualifications: Education and Work Experience: Bachelor's in business or related field preferred. Combination of education and recruitment/HR experience will be considered. Minimum 4 years of human resources experience in the non-profit sector preferred Excellent interpersonal and communication skills. Able to build rapport over the phone. Solid knowledge of MS Outlook, Word, Excel, ATS and HRIS Able to build a network of resources. Physical Requirements: Standing and Walking: 15% required Close Vision and Sitting: 50% required Talking and Hearing: 60% required Lifting (more than 20 lbs): 5% required Travel: 10% required Other: Number of Direct Reports: Salaried (number): 0 Hourly (number): 0