Tech Support II

3 weeks ago

Twin Falls, United States Fisher's Technology Full time
Fisher's Technology
Fisher's mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the "Best Places to Work in Idaho" for the last fifteen years.

Fisher's is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Dell, Meraki, Unifi and many others), and streamline business operations with electronic document management and related software solutions. Learn more at www.fisherstech.com

Tech Support II
Fisher's is seeking a qualified individual to fill our Tech Support II position. They will collaborate closely with other members of the Unified IT team and be responsible for supporting computers and network systems remotely for Fisher's customers.

Responsibilities:
  • Absorb and maintain information quickly
  • Relay technical concepts to non-technical people
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Walk customers through the problem-solving process
  • Follow up with customers to ensure the issue has been resolved
  • Serve as primary point of contact for customer concerns
  • Identify, research, and resolve technical problems for end-users on a variety of issues
  • Respond to telephone calls, email, and personnel requests for technical support from local and remote customers
  • Report daily and hourly activities in PSA
  • Assist in other special projects and assigned duties as needed
Qualifications:
  • 6 months to 2 Years of experience of IT technical support preferred
  • Proven analytical and problem-solving abilities
  • Excellent communication skills, both on the phone and in writing
  • Experience assisting customers on the phone and live chat, email, and web form submissions
  • Ability to effectively prioritize and execute tasks in a fast-paced environment
  • Ability to prioritize customer service
  • Familiarity with Microsoft, Google, hardware, and software related to technology
  • Must be able to lift 25 lbs. frequently, 50 lbs. occasionally
Fisher's Technology offers an extensive benefits package that includes the following:
  • Medical, Dental, & Vision Insurance
  • Life Insurance
  • Additional Voluntary Life Insurance
  • Paid Time Off
  • Paid Holidays & Extra Floating Holiday
  • 401(k) & 401(k) Matching
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Short & Long Term Disability Insurance
  • Accident & Critical Illness Insurance

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