Service Manager

3 weeks ago


Burnsville, United States Insight Global Full time

The Service Manager is responsible for efficiently managing the daily operations of the service department. This includes leading a team of 6-8 technicians, maintaining customer relationships, resolving escalations, and ensuring adherence to standard operating procedures. The Service Manager also participates in weekly meetings, conducts appraisals, tracks time accurately, and provides on-call support when needed.

Technically savvy with networking, Windows, SQL
Familiarity with Connectwise
Previous management experience in a service-oriented industry.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Detail-oriented with proficient time tracking and documentation skills.
Availability for on-call support and flexibility in working hours.
Proficiency in computer systems and software.



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