ServiceNow Solution Architect

4 weeks ago

Farmington, United States HCL Global Systems Full time
Role Title: ServiceNow Solution Architect
Location: Aliso Vijo, CA(hybrid)

Mandatory Skill
Architect
ITSM
Service now admin
Integration with third party tool

3. Description: UST is seeking a highly motivated professional to join the ServiceNow Centre of Excellence (CEO) as one of the key resources in delivering technical, functional, and business process improvements in enterprise-wide Service Management application, which is based on the ServiceNow software suite. In this position as a Solution Architect, the incumbent will work with the leadership team to drive definition and standardization of Service Management business processes across UST ServiceNow assignments. You will also direct significant aspects of the ongoing implementation of the ServiceNow software suite. Workload will range from generating and reviewing functional and technical requirements, providing Service Management business process leadership, collaborating with Information Technology teams to implement enhancements, defining more intuitive ways to leverage the data collected in the system, and working otherwise as a subject matter expert in general Service Management-related projects.
4. **Technical Knowledge Required for this Role**:
- Strong Knowledge in development and implementation of "as a service and cloud platforms and products. Experience of Development of Customized SaaS Platforms
- Previous experience implementing and configuring the ServiceNow software suite in one or more of the following modules: Incident Management, Problem Management, Request Management, Change Management, Performance Analytics, Asset Management, Release Management, Asset Management, IT Cost Management
- ServiceNow Administrator-level training and / or equivalent hands-on experience
- In-depth understanding and hands-on application of Service Management business processes. ITIL knowledge is a plus.
- Good understanding of the ServiceNow Data Model High-level understanding of the ServiceNow integration (with other systems / applications) architecture, in particular API's
- Capable of managing own workload as well as planning / directing the activities of others. Includes work planning, creation of status reports, managing project financials, etc.
- Experience working with a diverse functional and technical team on multiple concurrent streams / tracks of work
- Ability to review / interpret / refine requests from the business community and translate them into functional and technical requirements which can be estimated for complexity and then queued for implementation
- Has experience functioning as a Solution Architect role in multiple ServiceNow implementations
- Ability to build & present solutions & proposals to global clients, especially C-Level Executives.
- Possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.
5. **Educational Qualifications**:
- A Masters or bachelor's degree in engineering with specialization in Computer Science /Information Technology/ Electronics & Communication is essential for this role.
- ServiceNow Certified professional
- Application Development & IP creation work experience a strong plus
- Must have working experience in two or more of the below mention modules specific to ServiceNow: o ITSM o ITOM o CMDB o Discovery o Service Mapping o Orchestration o Asset Management o CSM o Governance, Risk & Compliance (GRC) o Security Operations o ITBM o HR Case Management
- The following skills are highly desired, but not required: o Certified Scrum Master o Certified System Administrator o Certified App

This order presents a coherent structure, starting from the role title and location, followed by a detailed description of the role and then the technical knowledge and educational qualifications required for the position.

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