Customer Service

4 weeks ago

Ocean City, United States Oak View Group Full time

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

In this role, you will be of course detailing cash and credit, reconciling banks, stand sales sheets, analytics, all aspects of our POS iPads, and more. Equally as important, is the customer service aspect; making sure concession stands are properly staffed and operating at peak efficiency and customer care.

This role will pay a daily wage of $235.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

Responsibilities:
  • Oversee the handling of cash and credit transactions at concession stands.
  • Ensure accurate and secure processing of payments.
  • Conduct regular bank reconciliations to ensure financial accuracy.
  • Investigate and resolve any discrepancies promptly.
  • Maintain and analyze sales sheets to track performance and identify trends.
  • Use analytics to make data-driven decisions for optimizing sales strategies.
  • Manage and troubleshoot all aspects of POS iPads.
  • Train staff on the proper use of POS systems and address technical issues
  • Ensure high levels of customer satisfaction at concession stands.
  • Address customer concerns and resolve issues promptly.
  • Optimize staffing levels to ensure efficient operation.
  • Implement strategies to enhance customer care and overall experience.
  • Adapt to different environments and locations as needed.
  • Receive mentoring to facilitate smooth transitions and learning experiences.
  • Spend time in the Main Office in The Woodlands, TX, for learning and training.
  • Gain a comprehensive understanding of the organization's overall operations.
Qualifications:
  • Strong understanding of financial management and cash handling procedures.
  • Experience with reconciling bank statements.
  • Proficient in analyzing sales data and using analytics tools.
  • Ability to make data-driven decisions for business improvement.
  • Familiarity with Point of Sale systems, especially iPad-based systems.
  • Capability to troubleshoot technical issues related to POS systems.
  • Proven track record of providing exceptional customer service.
  • Ability to address and resolve customer concerns effectively.
  • Previous experience in managing and optimizing concession stand operations.
  • Knowledge of staffing and efficiency strategies.
  • Ability to adapt to different work environments and locations.
  • Openness to learning and training for continuous improvement.
  • Excellent communication skills for effective collaboration with teams and mentors.
  • Clear and concise communication with customers and staff.
  • Demonstrated ability to work well within a team and take guidance from mentors.
  • Collaborative approach towards achieving organizational goals.
  • Willingness to take on responsibilities beyond the core home base as assigned.
  • Flexible in handling various aspects of the role.
  • High School Diploma - preferred


Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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