Outlet Host

3 weeks ago

Dallas, United States Htel Swexan Full time
Who We Are

Harwood Hospitality Group, Dallas' premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District's first hotel, Htel Swexan.

The hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspiration from the world's greatest cities - New York, London, and Paris - together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost - in culture and conversation. The hotel is a world of its own, a meeting place, a hideaway, and a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District's hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls and encounter the young at heart.

Intimate, immersive, and transportive. Htel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Our Concepts Include:

Leonie

Resting high above the Harwood District, Lonie is the crowning jewel of Htel Swexan. She is calming and awe-inspiring all at once. Lonie is a gentle nod to the past, with her own creative flair that is both timeless and unique. We invite you to indulge in the romance of a sunlit, rosy room beneath an emerald canopy that transforms slowly from morning to noon then night.

Leonie is open for hotel guests only.

Isabelle's

Located on the lobby level and inspired by the sidewalk cafes of Europe, guests at Isabelle's can enjoy continental breakfast options or a light lunch. In the evening, Isabelle's showcases classic martinis from around the world.

Isabelle's is open to the public.

Summary

Hosts are expected to embody the hospitality, charm, and professionalism of our organization. Your role is to ensure that all guests are greeted promptly in a warm and courteous manner. This individual must be pleasant, conscientious, and professional with excellent hospitality instincts and drive to provide excellent customer service.

Job Functions

Operations

  • Greet guests upon arrival, lead them to table, and provide menus.
  • Answer incoming calls and meet guests' needs.
  • Create floor charts accordingly and assign servers their sections as requested by managers.
  • Maintain assigned areas clean.
  • Work with management to ensure each guest is happy and all requests are met.
  • Communicate with kitchen and restaurant staff to maintain the efficient flow of the restaurant.
  • Relay messages regarding reservations/large parties to bussers, wait staff, kitchen staff, and food runners.
  • Assist the other bartenders in monitoring and coordinating the day-to-day operations of the bar during each shift and ensure all FOH SOPs are duly followed and fully executed.
  • Must be able to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role.
  • Ensures a spotless service is delivered to all guests anytime, and that their needs and expectations are fulfilled to the highest level and down to the smallest details.
  • Ensure the unit is well maintained and that all equipment, materials, and utensils are always in perfect working condition. Arrange for maintenance and repair of equipment and other services. Reports any defect to the Restaurant Manager.
  • Proactively greet guests warmly and provide a pleasant and comfortable experience.
  • Takes orders from customers or staff when necessary.
  • Must be pleasant, hospitable, and attentive to guests always.
  • Must be knowledgeable of HHG information to assist guests at any time.
  • Relay any guest complaints/comments to Manager.
  • Engage guests in pleasant, comfortable, and appropriate conversation as dictated by the desire of the guest. These conversations should not affect the attentiveness or service to others.
  • Ensure service is performed in a timely, efficient yet comfortable manner to maintain the proper pace of service.
  • Maintain complete knowledge of and ensure staff's compliance with all departmental/HHG policies and procedures.
Physical Demand
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Able to bend, stoop, reach, and lift up to 50 lbs.
  • Able to stand for prolonged periods of time or entire shift.
Meetings & Communication
  • Be available for any Restaurant mandatory meeting or training.
  • Reports immediately on any major product defect or any major guest issue and takes all necessary corrective actions.
  • Ensures smooth communication with all restaurant or hotel staff and leadership
  • Keeps current with trends in the restaurant industry.
Attire, language, and behavior
  • Is always neatly dressed and groomed, and always behaves and speaks according to Htel Swexan, HHG Division, and Harwood International standards of excellence and image.
  • Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.
Competencies
  • Positive attitude
  • Strong attention to detail
  • Sense of urgency
  • Strong decision-making abilities
  • Reliable and dependable
  • "Can-do", team-oriented attitude
  • Possess friendly and helpful customer service
  • Ability to think quickly on their feet and multitask with ease
  • Clean and organized working habits
  • A commitment to learn
  • Ability to dress "date ready" for all shifts
Required Experience
  • Minimum of 2 years of experience in a high-volume, fast-paced restaurant strongly desired
  • Ability to speak English fluently and clearly for communication with others.
  • Availability to work nights, weekends & holidays.
  • Previous related experience is strongly preferred.
  • Sevenrooms or Open Table experience a plus
  • Food Handlers & TABC - Required

  • Mansion Lead Host

    3 months ago

    Dallas, United States Lead Host Full time

    Job Summary The Lead Restaurant Host is essential to the smooth operation of the restaurant. Along with the hosts/reservationists this position provides the first impression to the guest, they control the flow of the dining room. Courteously greet and escort guests to tables and assist in seating, ensuring the hotel’s standards of service. Assist in...

  • Restaurant Host/Hostess

    6 days ago

    Dallas, Texas, United States Legends Full time

    Job Summary:The Host position provides exceptional guest service while working collectively and cooperatively in the Premium Service Department specifically in the Restaurant environment.Key Responsibilities:Greet and seat guests in a timely, efficient and professional manner.Exhibit professional and courteous behavior at all times.Present a neat and tidy...

  • Hospitality Host/Hostess

    6 days ago

    Dallas, Texas, United States Legends Full time

    Job Summary:The Host position provides exceptional guest service while working collectively and cooperatively in the Premium Service Department specifically in the Restaurant environment.Key Responsibilities:Greet and seat guests in a timely, efficient and professional manner.Exhibit professional and courteous behavior at all times.Presentation of a neat and...

  • Mansion

    3 months ago

    Dallas, Texas, United States Lead Host Full time

    Job SummaryThe Lead Restaurant Host is essential to the smooth operation of the restaurant. Along with the hosts/reservationists this position provides the first impression to the guest, they control the flow of the dining room. Courteously greet and escort guests to tables and assist in seating, ensuring the hotel's standards of service. Assist in preparing...

  • Mansion Host

    4 days ago

    Dallas, United States HostHostess (Part-Time) Full time

    Job summary - The host is essential to the smooth operation of the restaurant. Not only does the host provide the first impression to the guest, they control the flow of the dining room. Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and maintaining...

  • Restaurant Host

    3 months ago

    Dallas, United States Warwick Hotel Full time

    Job DescriptionJob DescriptionThe Landmark Restaurant located in the historic Warwick Melrose Hotel is looking for a professional, energetic candidate to greet our guests. Come start your Warwick journey during this exciting time as the hotel celebrates 100 years.This candidate will be responsible for positive experience of guests while maintaining the...

  • Food & Beverage Manager

    3 months ago

    Dallas, United States AloftElement Lovefield Full time

    Job DescriptionJob DescriptionRaines Co. - Your Future is NowPosition Summary:  The Restaurant Food & Beverage Manager is primarily responsible for leading the food and beverage service staff in the hotel restaurant outlet, with additional responsibilities of assisting in the leadership of all hotel facilities to include Benne on Eagle, The Workshop Lounge,...

  • Manager, Sport Events

    12 hours ago

    Dallas, United States Red Bull North America Full time

    The Manager of Sports Events drives the development of national properties, large-scale events, and important event initiatives in the region, creating points of difference and driving brand image. You will be a project leader, working with all key stakeholders to maximize the impact of major regional Sports event initiatives. Responsibilities include all...

  • Restaurant Ambassador

    6 days ago

    Dallas, Texas, United States AEG Full time

    About the RoleThe Host position provides exceptional guest service while working collectively and cooperatively in the Premium Service Department specifically in the Restaurant environment.Key ResponsibilitiesGreet and seat guests in a timely, efficient and professional manner.Exhibit professional and courteous behavior at all times.Present a neat and tidy...

  • Manager, Sport Events

    2 months ago

    Dallas, United States Red Bull Full time

    Company Description The Manager of Sports Events drives the development of national properties, large-scale events, and important event initiatives in the region, creating points of difference and driving brand image. You will be a project leader, working with all key stakeholders to maximize the impact of major regional Sports event initiatives....

  • Assistant Sous Chef

    2 months ago

    Dallas, Texas, United States Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Marriott Dallas Uptown, 3033 Fairmount Street, Dallas, Texas, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYManagement position that focuses on successfully accomplishing the daily objectives in the kitchen. Leads staff while...

  • Certified Hospice Aide Full time days

    4 weeks ago

    Dallas, United States PIH Health Full time

    At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across Dollywood Resorts which includes over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to grow our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our...

  • Engineer II

    2 weeks ago

    Dallas, United States Marriott International Inc Full time

    Job Number 24150208Job Category Engineering & FacilitiesLocation JW Marriott Dallas Arts District, 800 North Harwood Street, Dallas, Texas, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve...

  • Engineer II

    2 weeks ago

    Dallas, United States Marriott International, Inc Full time

    Job Number 24150208Job Category Engineering & FacilitiesLocation JW Marriott Dallas Arts District, 800 North Harwood Street, Dallas, Texas, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Respond and attend to guest repair requests. Communicate with guests/customers to resolve...

  • Certified Hospice Aide Full time days

    4 weeks ago

    Dallas, United States PIH Health Full time

    At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across Dollywood Resorts which includes over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to grow our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our...

  • Maintenance Engineer II

    3 weeks ago

    Dallas, United States Marriott International, Inc Full time

    Job Number 24150208Job Category Engineering & FacilitiesLocation JW Marriott Dallas Arts District, 800 North Harwood Street, Dallas, Texas, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Respond and attend to guest repair requests. Communicate with guests/customers to resolve...

  • Engineer II

    3 weeks ago

    Dallas, United States Marriott International, Inc Full time

    Job Number 24150208Job Category Engineering & FacilitiesLocation JW Marriott Dallas Arts District, 800 North Harwood Street, Dallas, Texas, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Respond and attend to guest repair requests. Communicate with guests/customers to resolve...

  • Engineer II

    2 weeks ago

    Dallas, United States Marriott International, Inc Full time

    Job Number 24150208Job Category Engineering & FacilitiesLocation JW Marriott Dallas Arts District, 800 North Harwood Street, Dallas, Texas, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Respond and attend to guest repair requests. Communicate with guests/customers to resolve...

  • Engineer II

    1 week ago

    Dallas, United States Marriott International Inc Full time

    Job Number 24150208 Job Category Engineering & Facilities Location JW Marriott Dallas Arts District, 800 North Harwood Street, Dallas, Texas, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve...

  • Bar Receptionist

    1 week ago

    Dallas, Texas, United States Statler, A Curio Collection Full time

    Job Overview:The Bar Receptionist plays a crucial role in ensuring that all patrons are promptly acknowledged and seated in designated bar areas. This position also involves supporting the serving staff in delivering attentive, courteous, and efficient service to enhance the overall guest experience. Additionally, the Bar Receptionist assists the cashier in...