HR Operations Service Delivery Specialist, Houston, TX, USA

**HR Operations Service Delivery Specialist, Houston, TX, USA**

location Houston, Texas, United States category Human Resources Full-Time Job ID: P-100564 Posted: Feb 9th 2022 JOB DESCRIPTION **Job Requirements**

At Baker Hughes, we are building a Talent Community of highly talented and motivated professionals for future job roles. If you match the described job role and are as excited as we are to have you on-board in the future, please hit the apply button to be a part of our Talent Community.

As a member of our talent community, you will be amongst the first to get exclusive news about Baker Hughes, various cool projects we are working on, our employee success stories and new job opportunities you may be interested in.

**Job Profile Summary**

In this role, you will be responsible for executing on muliple HR processes and supporting the HR team across all HR service categories including onboarding, offboarding, Oracle data maintenance, reporting, metrics and more. Develop an in-depth, wing-to-wing knowledge of company HR operations systems & processes. This role requires an emphasis on data integrity and analysis to support key HR decisions while providing coverage and support as needed. Identify and resolve operational issues and support process improvement. Promote Best in Class service while developing effective relationships and working cross-functionally with internal teams and suppliers.

**Roles and Responsibilities**

* Responsible for the successful execution of one or more HR Operations process(s)

* Manage service delivery metrics and/or third-party supplier performance in relation to the assigned process(s)

* Drive increased productivity and compliance through process improvements, standardization and simplification within assigned area (s)

* Foster a culture of customer service excellence and continuous process improvement by providing Best in Class customer service and advise on complex questions/requests from employees, businesses and HR partners

* Maintain high standards of accuracy, timeliness and quality to ensure compliance with relevant legal and Baker Hughes policy requirements

* Develop effective relationships with stakeholders through strong interpersonal skills and proactive communication

* Continuously build and share area of expertise; keep current with internal and external updates and changes

* Provide ad-hoc operational support for assigned process

**Work Experience**

**Fuel your passion**

To be successful in this role you will:

* Have a Bachelors degree from an accredited university or college in related area (or a high school graduate/GED or equivalent with at least 4 years of relevant work experience)

* Minimum 2 years prior professional work experience (can include internships)

* Language requirements (if applicable)

**As part of our commitment to the health & safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work.**

**Desired Characteristics**

* Previous experience in HR Operations, Payroll & Benefits, or Global Mobility Services preferred

* Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness

* Self-motivated and able to work independently or as part of a team environment

* Applies solid judgment ensuring integrity, compliance, & confidentiality

* Passion for continuous process improvement and simplification

* Strong analytical and problem solving skills with proven ability to organize and analyze data

* Demonstrated organization skills, attention to detail and accuracy

* Strong written and verbal communication skills with fluency in local language and English

* Comfortable delivering against quantitative and qualitative performance metrics

* Proficient with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

* Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

* Contemporary work-life balance policies and wellbeing activities

* Comprehensive private medical care options

* Safety net of life insurance and disability programs

* Tailored financial programs

* Additional elected or voluntary benefits

*Please remember that joining the Talent Community is not an application for any specific job at Baker Hughes but to have the privilege of being considered for an opportunity that suits your profile on priority.

**Transcript**I love the ASPIRE HR Program because it is a global program where I get to have peers from all over the world, such as from United States, Norway, Germany, Saudi Arabia and just so many more other countries. And we get to learn from each other, have different perspective and just embrace that diversity that we have among us. Besides that I also like the rotational concept within ASPIRE HR, because I get to learn about the different functions within human resource. And with that, I really get to gain a big picture of what human resource really is. And on top of that, I also get to be mentored by some of them greatest leader who are so humble, passionate and just so willing to shared the knowledge to me.

I love the ASPIRE HR Program because it is a global program where I get to have peers from all over the world, such as from United States, Norway, Germany, Saudi Arabia and just so many more other countries. And we get to learn from each other, have different perspective and just embrace that diversity that we have among us. Besides that I also like the rotational concept within ASPIRE HR, because I get to learn about the different functions within human resource. And with that, I really get to gain a big picture of what human resource really is. And on top of that, I also get to be mentored by some of them greatest leader who are so humble, passionate and just so willing to shared the knowledge to me. ** RECOMMENDED JOBS BASED ON YOUR PROFILE**

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