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Fraud Specialist

2 months ago

San Antonio, United States HCLTech Full time

This is an in person role and some travel is required.

Summary

The primary responsibility of a Fraud Specialist II will be to complete all the necessary forms and paperwork involving fraud claims/notifications and work fraud alerts that present a significant financial risk to the bank. Duties include receiving incoming calls from members, fraud victims and internal bank employees, and taking action to resolve issues and requests for assistance that require good judgment. This position involves conducting research on reported fraud activity and taking appropriate action to resolve fraud claims, prevent and mitigate fraud losses and recover funds.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

  • Responsible for the processing of actionable alerts/fraud notifications which require research nominal decision-making involving fraud events, such as, Account Take Over, Fraud Applications, ID Theft, Synthetic ID, and Check Fraud.
  • Responsible for the reporting, processing and recording Credit Bureau Disputes and false claims.
  • Review accounts and transactions for fraud activity and take appropriate action, such as restraining an account, to prevent fraud losses.
  • Assist bank members with resolving fraud issues that require extensive research and sound decision-making.
  • Prepare letters of indemnity to recover funds from other financial institutions related to fraud reports.
  • Collect and report suspicious activity information utilizing Suspicious Activity Reports and documented organization processes.
  • Review membership information and identification documents when there are discrepancies or irregularities to verify the accuracy of information.
  • Resolve fraud claims in accordance with government regulations CC, E/Z and any other regulations as required.
  • Accurately record data and remarks utilizing spreadsheets and notes on alerts.
  • Familiar with regulations and laws, including regulatory and compliance training such as, the US Patriot Act, FACTA, BSA/AML, Regulation CC and Regulation E/Z.
  • Monitor and decision alerts in Actimize, FraudNet, Salesforce, AFS/EWS, FCRM, FICO LOS and other fraud tools, with accuracy and take appropriate action to prevent fraud losses.
  • Ability to interact and communicate effectively both orally and in writing with coworkers, members, management and the general public in a professional manner.
  • Research information generated from multiple fraud tool and sources including Fiservs FCRM system, Hogan, Penguin, Actimize, TWIPS, Advanced Fraud Solutions (AFS), Experian, Salesforce, and other internal and external systems for fraud detection.