Senior Support Account Manager

1 week ago

Plano, United States Pinnacle Group Full time
Job Description:
  • Senior Support Account Manager
  • As a Senior Support Account Managers you are key to shaping the support experience of our largest, strategic customers.
  • Candidate's responsibility includes driving the technical support delivery across the client platform of products to ensure client is exceeding customer expectations.
  • As a partner to your Customers, candidate will understand their business goals and security priorities in order to deliver support services that drive customer loyalty and success.
  • Successful candidates will be customer-obsessed team players who leverage demonstrated technical expertise with strong business acumen to ensure customers achieve the committed support outcomes and realize the value of their investment in the client security platform.
Candidate's Role:
  • Manage the customer support experience for the delivery of our high-touch, personalized support service to our large enterprise, strategic customers.
  • Provide leadership in the identification and resolution of technical issues that are blocking successful adoption of the client platform.
  • Develop a deep understanding of our customer's business and security priorities to provide technical support management of customer support issues.
  • Develop and deliver weekly status reports to summarize support status of open issues, path to resolution and support metrics.
  • Deliver quarterly business reviews that communicate the value the customer is deriving from their client investment.
  • Deliver updates on product and feature enhancements.
  • Proactively use data to monitor customer health and to mitigate risk and to resolve customer technical issues.
  • Act as an advocate for customers, coordinating internal resources during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
  • Invest in your continuous development by maintaining technical proficiency across the client platform.

Skills:
Required:
  • Leadership Skills
  • Account Manager
  • Technical Support
  • Excellent written and verbal communication skills
Additional:
  • Firewalls
  • Customer Support
  • Metrics
  • Network Security
  • Cloud Security
  • Presentation Skills
  • Operations
Languages:
  • English (Speak, Read, Write)

Pay Range: $60 - $70

  • Senior Support Account Manager:

    2 weeks ago

    Plano, United States Akraya Full time

    Primary Skills: Technical Support, Client support, Escalation handling, Incident management Contract Type: W 2 Only Duration: 12 Months Location: Plano, TX (Hybrid - 2 days) Pay range:$60- $65 per hour Grow your skills by working with industry leader Account Manager, Manager, Technical Support, Support, Staffing, Senior, Technology

  • Senior Support Account Manager

    1 month ago

    Plano, United States Akraya Full time

    Primary Skills: Technical Support, Network Security, Client support, Escalation handling, Incident management Contract Type: W 2 Only Duration: 12 Months Location: Plano, TX (Hybrid - 2 days) Pay Range: $60- $65 per hour TALK to a recruiter NOW: CONT Account Manager, Manager, Technical Support, Network Security, Support, Senior, Technology

  • Senior Support Account Manager

    3 weeks ago

    Plano, United States Akraya Full time

    Primary Skills: Technical Support, Network Security, Client support, Escalation handling, Incident management Contract Type: W 2 Only Duration: 12 Months Location: Plano, TX (Hybrid - 2 days) Pay Range: $60- $65 per hour TALK to a recruiter NOW: CONT Account Manager, Manager, Technical Support, Network Security, Support, Senior, Technology

  • Senior Support Account Manager

    4 weeks ago

    Plano, United States Collabera Full time

    Description Home Search Jobs Job Description Senior Support Account ManagerContract: Plano, Texas, USSalary: $64.00 Per HourJob Code: 349341End Date: 2024-06-12 Days Left: 15 days, 3 hours leftApplyJob Title: Senior Support Account ManagerLocation: Plano, TX (Hybrid Role )Duration: 12+ Months Contract RolePay Range: $60/hr to $65/hrJob Description: As a...

  • Senior Support Account Manager:

    7 days ago

    Plano, Texas, United States Akraya Full time

    About the job:Looking for candidates with strong Technical Support, Client Support, Escalation Handling, and Incident Management skillsContract Type: W 2Duration: 12 monthsLocation: Plano, TX (Hybrid - 2 days)Pay Range: $60- $65 per hourAbout the company:Join an industry leader and grow your skills working with Account Managers, Technical Support Managers,...

  • Senior Support Account Manager

    4 weeks ago

    Plano, United States Collabera Full time

    Description Home Search Jobs Job Description Senior Support Account Manager Contract: Plano, Texas, US Salary: $64.00 Per Hour Job Code: 349341 End Date: 2024-06-12 Days Left: 15 days, 3 hours left Apply Job Title: Senior Support Account Manager Location: Plano, TX (Hybrid Role ) Duration: 12+ Months Contract Role Pay Range: $60/hr to $65/hr Job...

  • Senior Support Account Manager

    3 weeks ago

    Plano, United States Collabera Full time

    Description Home Search Jobs Job Description Senior Support Account Manager Contract: Plano, Texas, US Salary: $64.00 Per Hour Job Code: 349341 End Date: 2024-06-12 Days Left: 7 days, 3 hours left Apply Job Title: Senior Support Account Manager Location: Plano, TX (Hybrid Role ) Duration: 12+ Months Contract Role Pay Range: $60/hr to $65/hr Job...

  • Senior Support Account Manager

    7 days ago

    Plano, Texas, United States Pinnacle Group Full time

    Job Title: Senior Support Account ManagerLocation: Hybrid - in office 3 days per week (Plano, TX / Open to Remote as wellThis experience is helpful - Public Sector customer delivery experience - could be Federal, State, local and /or university experienceJob Description: As a Senior Support Account Managers candidate is key to shaping the support experience...

  • Senior Support Account Manager

    3 weeks ago

    Plano, United States Pinnacle Group Full time

    Job Title: Senior Support Account Manager Location: Hybrid - in office 3 days per week (Plano, TX 75093) / Open to Remote as well This experience is helpful - Public Sector customer delivery experience - could be Federal, State, local and /or university experience. Job Description: As a Senior Support Account Managers candidate is key to shaping the...

  • Senior Support Account Manager

    7 days ago

    Plano, Texas, United States Apex Systems Full time

    Fully Onsite in Plano, TXDescription:Senior Support Account ManagerAs a Senior Support Account Managers you are key to shaping the support experience of our largest, strategic customers. Your responsibility includes driving the technical support delivery across the Palo Alto Networks platform of products to ensure Palo Alto Networks is exceeding customer...

  • Client Account Support Senior Analyst

    3 weeks ago

    Plano, Texas, United States The Cigna Group Full time

    The job profile for this position is Client Account Support Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you...

  • Client Account Support Senior Analyst

    4 weeks ago

    Plano, Texas, United States The Cigna Group Full time

    The job profile for this position is Client Account Support Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you...

  • Senior Account Manager

    7 days ago

    Plano, Texas, United States Global Payments Full time

    Drive revenue through minimizing customer attrition and increasing sales to account base. Meet and exceed assigned quota targets. Quote and sell software and services to existing customer accounts. Manage contract renewals for an assigned book of bus Account Manager, Manager, Senior, Payment Processing, Accounting

  • Senior Account Manager

    1 month ago

    Plano, United States Global Payments Full time

    Drive revenue through minimizing customer attrition and increasing sales to account base. Meet and exceed assigned quota targets. Quote and sell software and services to existing customer accounts. Manage contract renewals for an assigned book of bus Account Manager, Manager, Senior, Payment Processing, Accounting

  • Senior Account Manager

    4 weeks ago

    Plano, United States COLLINSON, INC. Full time

    Job Description Job Description Join Our Team: Senior Account Manager - Loyalty Location: Plano, Texas Are you ready to join a global leader in loyalty and engagement? Collinson Group, a pioneer in driving loyalty and engagement for the world’s largest companies, is seeking a Senior Account Manager to join our dynamic team. With over 25 years of experience...

  • Senior Account Manager

    2 weeks ago

    Plano, United States COLLINSON, INC. Full time

    Join Our Team: Senior Account Manager - Loyalty Location: Plano, Texas Are you ready to join a global leader in loyalty and engagement? Collinson Group, a pioneer in driving loyalty and engagement for the world's largest companies, is seeking a Senior Account Manager to join our dynamic team. With over 25 years of experience and a presence in 28 global...

  • Senior Account Manager

    1 month ago

    Plano, United States COLLINSON, INC. Full time

    Join Our Team: Senior Account Manager - LoyaltyLocation: Plano, Texas Are you ready to join a global leader in loyalty and engagement? Collinson Group, a pioneer in driving loyalty and engagement for the world's largest companies, is seeking a Senior Account Manager to join our dynamic team. With over 25 years of experience and a presence in 28 global...

  • Senior Account Manager

    1 month ago

    Plano, United States Collinson Full time

    Job DescriptionJob DescriptionJoin Our Team: Senior Account Manager - LoyaltyLocation: Plano, TexasAre you ready to join a global leader in loyalty and engagement?Collinson Group, a pioneer in driving loyalty and engagement for the world’s largest companies, is seeking a Senior Account Manager to join our dynamic team. With over 25 years of experience and...

  • Senior Account Manager

    1 month ago

    Plano, United States Collinson Full time

    Job DescriptionJob DescriptionJoin Our Team: Senior Account Manager - LoyaltyLocation: Plano, TexasAre you ready to join a global leader in loyalty and engagement?Collinson Group, a pioneer in driving loyalty and engagement for the world’s largest companies, is seeking a Senior Account Manager to join our dynamic team. With over 25 years of experience and...

  • Senior Account Manager

    2 weeks ago

    Plano, United States Collinson Full time

    Job DescriptionJob DescriptionJoin Our Team: Senior Account Manager - LoyaltyLocation: Plano, TexasAre you ready to join a global leader in loyalty and engagement?Collinson Group, a pioneer in driving loyalty and engagement for the world’s largest companies, is seeking a Senior Account Manager to join our dynamic team. With over 25 years of experience and...