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Retail Store Associate

1 month ago

Chicago, United States Chicago Cosmetic Surgery and Dermatology Full time
Join Our Team at Chicago Cosmetic Surgery and Dermatology (CCSD) and Chicago Skin Science (CSS)

At CCSD and our retail skincare brand, CSS, we are searching for motivated, emotionally invested, and passionate individuals who are committed to lifelong learning and making a meaningful impact in both healthcare and aesthetics. We value team members who are driven by excellence, innovation, and a genuine desire to grow both personally and professionally.

About Us At CCSD, we proudly bring together a team of world-renowned, board-certified dermatologists and plastic surgeons dedicated to providing exceptional care that blends cutting-edge science with patient-centered compassion. Our practice offers a comprehensive range of services-from advanced medical and surgical dermatology to state-of-the-art cosmetic and plastic surgery procedures-all designed to enhance not just appearance, but also overall health and confidence.

Through our retail brand, CSS, we extend that same expertise into skincare, offering products curated and recommended by our medical professionals. Located in the vibrant River North neighborhood, our state-of-the-art facility is a center for excellence in healthcare and aesthetics, surrounded by Chicago's iconic landmarks and creative energy.

Why Join CCSD and CSS? We believe in recognizing and supporting the incredible efforts of our team. At CCSD and CSS, you'll enjoy a wide array of benefits, including:
  • Generous Medical Coverage with up to 75% of employee medical premiums covered by the practice
  • Dental and Vision Insurance: Optional plans are available to ensure your health is a top priority.
  • 401K With Match: Up to 4% employer match to help you secure your financial future.
  • Work-Life Balance: No weekends required, with potential for a four-day work week.
  • Product & Service Discounts: Enjoy discounts on skincare products and treatments
  • Robust complimentary cosmetic points that can be redeemed for free services.
  • Free Skincare Products: Receive frequent free products from our renowned skincare store, Chicago Skin Science.
  • Skincare Education: Participate in ongoing education to grow your expertise in skincare, health, and aesthetics.
  • A close-knit, supportive team environment that fosters collaboration and camaraderie
What We Value At CCSD and CSS, we're looking for individuals who:
  • Are motivated to excel in a dynamic healthcare and aesthetic environment
  • Take emotional ownership of their work and genuinely care about the impact they make
  • Are lifelong learners who value ongoing education and growth
  • Thrive in a collaborative, supportive, and innovative workplace
  • Share our commitment to redefining excellence in both healthcare and aesthetics
How You'll Make an Impact By joining CCSD and CSS, you'll play a vital role in delivering comprehensive care and expertise to our patients and clients. Your work will directly contribute to elevating our medical and retail brands, advancing a culture of health, beauty, and wellness grounded in the highest standards of healthcare. Together, we'll continue to set the bar for excellence in dermatology, plastic surgery, and skincare.
  1. Scope of Responsibilities:
  • Utilize Visia Skin Care Analysis to sell products
  • Recommend products or new products after reviewing the patient notes to enhance patients results and outcomes
  • Educates patients and staff on the proper use of cosmetic products
  • Responds to patient questions about retail products
  • Contact patients after product purchase to ensure they have no complications or questions
  • Address patient concerns/adverse reactions to esthetic services and/or products, document in patient's chart and notify provider(s)
  • Check out patient, entering charges and collecting payments
  • Shadow providers in CCSD clinic to maintain knowledge and to ensure recommendations are in line with provider's treatment
  1. Administrative
  • Review inventory stock weekly.
  • Physical count of retail products to be performed weekly and monthly. Assist with month end inventory counts
  • Secures merchandise by implementing security systems and measures
  • Maintain contact information for all sales representatives
  • Merchandising products on shelves and following FIFO to maximize product sales and reduce inventory expiration
  • Inventory receiving - label, secure, unpack, stock and add to inventory
  • Assist with scheduling staff training/lunch and learns with product and procedure representatives quarterly to bi-annually
  • Assist with updating the CSS retail portion of the monthly meeting agenda (new product updates, monthly promotions, etc.)
  • Assist with product returns/adverse reactions with sales representatives
  • Keeps abreast of trends in market, share new ideas/products with Retail Store Coordinator / Cosmetic Supervisor
  • Building professional relationships in local areas, attending outside marketing events
  • Process and send online orders
  • Daily runs to the post office to drop off store orders (1 block away)
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Demonstrate continuous effort to improve retail operations, and streamline work processes
  • Assists with preparation and presenting formal and informal instruction/training to staff members
  • Works under the management of Retail Store Coordinator and closely with the Medical Director, Cosmetic Supervisor, and other supervisors to ensure smooth workflow
  • Treat all patients and other staff members with respect
  • Attends all lunch and learns and assigned skincare trainings
  • Must be present at month end inventory every last business day of the month
  • Maintains proficient knowledge of all products at CSS
  • Other duties as assigned by the Medical Director, Cosmetic Supervisor, Retail Store Coordinator, and/or physician(s)

Requirements
  • Superior communication skills oral and written
  • Ability to exert subtle motivation and influence
  • Exceptional customer service skills and general etiquette
  • Computer literate, Microsoft Office
  • Dependable
  • Flexible
  • Ability to work late on month end inventory counts (2-4 hours post end of clinic)
  • Punctual
  • Team player
  • Team leader
  • Effective organization skills
  • Maintain patient privacy
  • Ability to understand patient's needs and concerns
  • Ability to manage multiple tasks simultaneously
  • Organized with attention to detail
  • Must be able to lift/carry up to 30-40 pounds
  • May be required to stand for long periods of the day (9-10 hours)
  • Adhere to HIPAA, OSHA, CLIA laws
Education and Experience
  • High School Diploma
  • Two or more years of sales experience preferred
  • One to two years of inventory experience preferred
ADA SPECIFICATIONS

(Physical demands that must be met in order to successfully complete the essential functions of the job)
  • Requires ability to speak audibly and listen actively.
  • Requires ability to use computers, telephones, and other office equipment.
  • Requires ability to sit for extended periods of time.
  • May require occasional bending and lifting up to 25 pounds.
  • May require periodic travel.

EQUAL OPPORTUNITY STATEMENT
Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.