Customer Service Associate

2 weeks ago

Southington, United States Juniper Full time

****

** Customer Service Associate**

**Southington, Connecticut Full-time**

**Position Summary:**Works under the general direction of the Technical Sales Manager, responsible for working with the production, sales and operations teams to ensure that customer orders, returns and queries are processed in a timely manner.

**Essential Duties & Responsibilities:*** Ensure the proper delivery and receipt of all orders.

* Manage incoming sales customer requests pertaining to product installation, instructions, specifications, etc. in a timely manner.

* Communicate detailed product information to clients, including technical information, pricing, lead times and shipping costs.

* Process change orders (updated address, changes in quantity, etc.).

* Process Return Merchandise Authorization, follow up with order status, and provide first class post-purchase customer service.

* Advocate for our clients by identifying and prioritizing issues and product feedback to our engineering, product, and design teams.

* Communicate with management any customer issues or potential problems.

* Correspond with the production and shipping department to ensure that orders are processed in a timely manner.

* Assist with the shipment of samples, prototypes, and the collection of those from clients.

* Processing orders and receiving payments.

* Update and maintain CRM with information about technical issues and useful discussions with customers.

* Prepare, attend and accurately record minutes from meetings and accurately enter data.

* Provide general administrative support to the sales team.

* Perform other duties as assigned.

**Minimum Requirements:**

* Associate's or Bachelor's degree preferred.

* At least 3-5 years experience working in a customer service or sales role, preferably in a manufacturing or product-based industry.

* Experience in the design, interiors or closely related business is a plus.

* Proven customer support experience.

* Strong phone contact handling skills and active listening.

* Demonstrated experience using a broad range of office management systems including Excel, Word, PowerPoint, Customer Relationship Management Systems (CRM).

* Customer orientation and ability to adapt/respond to different types of characters.

* Excellent verbal and written communication skills.

* Excellent interpersonal and organizational skills.

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