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Call Center Customer Service Representative

4 months ago

Somerset, United States DIGI AMERICA INC Full time

Call Center Customer Service Rep: Somerset, NJ On-site

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

DIGI America Inc. has an immediate opening in our Customer Service department. The customer service representative will support our Customer Service hotline.

Salary Range: $18 - $21 / hour

Responsibilities and Duties

  • Answer incoming calls and entering customer information into our ticket system in order to open up a ticket for service.
  • Staying on top of entering changes and adjustment or cancellations
  • Make outgoing calls to our service providers to ensure customer service calls are handled in person
  • Following up on service calls to ensure customers issues have been resolved and closing out calls.
  • Handling any paperwork that needs to be processed.
  • Helping out with any other work office tasks
  • Demonstrate a high level of professionalism, even under stressful situations
  • Call Center Customer Service Representative will also be taking part in a cell rotation for after-hours hotline support. This rotation has additional compensation apart from regular pay.
  • Other duties as assigned by supervisor
  • (More details can be given in person during the interview.)

Qualifications

  • Excellent written and verbal communication skills
  • Strong interpersonal skills
  • Strong computer skills including all Microsoft office products
  • Professional appearance and demeanor
  • Dependability and punctuality
  • Customer service experience preferred but not required

Benefits

  • This is a full-time position, Mondays to Fridays 8 am to 5 pm and we offer full-time benefits, including
  • Health insurance
  • Paid Holidays
  • Paid Vacations
  • Profit Sharing Plan
  • 401K plan

Please send your resume to resume@us.digi-group.com