Customer Service Specialist

3 weeks ago

Middleton, United States FISKARS BRANDS INC Full time

JOB REQUIREMENTS: At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday Fiskarsis searching for a Customer Service Specialist to join our amazing team inMiddleton, WI About the Role: The Customer Service Specialist will be responsible for achieving customer satisfaction within defined objectives for the company. This person will be managing customer accounts via orders, complaints and problem resolution and customer communication. High level of professional communication required. This role requires the ability to assist in developing staff, assigning tasks and work to improve strategies & procedures, find solutions for issues, as well as contribute to projects and conversations to develop process improvement. What You'll Be Doing: Answer incoming customer e-mails & communication in order to resolve any issues or questions related to customer orders as well as enter all order requests. Maintain all orders to provide excellent service to our customers. Participate in project work for the organization as well as provide feedback on process improvement discussion and/or situations. This includes taking lead on any IT issues that occur. Be a Key User for systems and a main resource for the department in knowledge transfer & trainings. Manage and research daily reports & metrics, while dispersing to the appropriate parties. Provide solutions for daily inquiries from internal staff. Education: High School Diploma or Equivalent (Essential), Associates Degree (Preferred) Experience & knowledge: 1-3 Years of Customer Service Experience High level of skill in alpha and numeric keyboarding and data entry English as a daily working language This position is out of ourMiddleton Wisconsinoffice and will be aHybridrole. Last day of application:2024-05-31 ***** At Fiskars Group, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team: Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors. Health and Wellness: Your well-being matters to us and we want to help you achieve it. We offer well-being focused programs (funds for wellness activities; gym, yoga classes, etc.) and health insurance plans including medical, dental, and vision so you can take care of yourself and your loved ones. Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0C0362C1150D4986

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