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Director of Operations
3 weeks ago
DIRECTOR OPERATIONS PERFORMANCE
The Director of Operations Performance provides strategic leadership, vision, and acts as a resource for the organization’s Cargo department. This position provides guidance to their indirect/direct reports that should result in safe and profitable stations that provide excellent operational service. This position drives change as necessary for the company with a relentless mindset of continuous improvement on operational processes, performance, and accountability. Responsible for overall performance of the stations that typically operate 24/7 and execution of corporate initiatives.
RESPONSIBILITIES
Identify, develop, and execute standards and best practices across network operations to drive operational excellence
Establish standard work instructions focused on creating solutions to reach goals that are safety and customer centric
Direct and coach activities of the station operations and station managers while affecting positive change within the region and promoting adherence to company policies and procedures
Monitor daily operational KPIs to ensure processes are being followed and results are exceeding established targets
Routinely communicate and meet with customers fostering best-in-class partnerships
Develops operating and business plans based on customer operations
Maximize data analysis to create business tools to move the business forward and continuously raise the bar on safety and service levels
Provide guidance and leadership to the functional and operations management within the region, including areas such as labor relations, operations efficiencies, maintenance, facility oversight, ADA, safety/security and other functional areas
Help identify, develop, and mentor high-potential talent to develop the next level of company leaders
Ensure the highest level of safety compliance across the region
Liaise with TSA, CBP and other government/airport officials on security requirements
Knowledge of relevant federal and state employment laws
Manage cost control and financial/budget experience across multiple locations
Strong written and oral communication skills with executive leaders, operations managers, airline customer leadership, and vendors
Understanding P/L to drive revenue goals and cost control
QUALIFICATIONS
Bachelor’s degree or equivalent in Business Administration, Logistics, Transportation or related field preferred
Knowledge of the Aviation Industry
Bilingual in English/Spanish a plus
Minimum age of 18 years old
8 or more years of management experience, 5 or more years’ experience in aviation/distribution is required
Intermediate knowledge of Word, Excel, PowerPoint, Outlook
Travel requirement 90% travel between airport stations and for meetings
Air cargo/warehousing experience required
Ability to influence people at all levels of the organization
Ability to work effectively with labor, including labor grievances and negotiations
Ability to read, write, speak, and understand the English language, to include documents
Ability to pass a drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful candidate brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety
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