Spa Receptionist

2 weeks ago

Excelsior Springs, United States Pyramid Global Hospitality Full time

Spa Receptionist at The Elms Hotel & Spa Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment. As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere. We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people-first culture, The Elms Hotel & Spa is the perfect place to grow your career. Explore your potential with us today. Position Summary: We are seeking a friendly, organized, and customer-focused Spa Receptionist to join our team. As the first point of contact for spa guests, you will play a key role in creating a welcoming atmosphere, ensuring smooth operations at the front desk, and supporting the spa team with administrative tasks. Key Responsibilities: Greet guests warmly and ensure a smooth check-in/check-out experience. Answer phone calls, emails, and in-person inquiries promptly and professionally. Schedule appointments and manage spa booking software accurately. Process payments and handle transactions in accordance with company procedures. Maintain a clean, organized, and tranquil reception area. Provide information on spa services, promotions, and products. Liaise with spa therapists and management to ensure seamless service delivery. Assist with retail sales and restocking displays as needed. Handle guest concerns or escalate them to the Spa Manager appropriately. What are we looking for? Someone with or the ability to obtain a CPR and First Aide certification preferred Someone with an engaging and welcoming personality Someone with a strong attention to detail Someone who can work under pressure in a fast-paced environment Someone with a passion for creating an exceptional experience for all guests Someone with excellent communication skills Someone who can frequent bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs. Someone with a flexible schedule that allows them to work weekends and holidays Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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