File Clerk

19 hours ago

Somerville, United States Cynet Systems Full time
Job Description:

Pay Range: $18hr $23hr

Responsibilities:
  • Process requests for the paper record by running eCare pull lists and email requests received.
  • Coordinates the prompt flow, transfer and retrieval of hospital paper medical records between the record control locations and the requesting location in the community within established turnaround times.
  • Performs a diligent search to locate all paper records requested with an understanding of how records are cataloged/indexed at the offsite storage warehouse for each of the locations.
  • Using the offsite storage warehouse record tracking system, carefully orders and updates records for various sites ensuring the appropriate priority and delivery location are selected.
  • Utilize image/scan on demand functionality as directed by team lead and/or manager.
  • Promptly investigates record location problems brought to the attention of the CRCC via telephone, in writing or in person.
  • Communicates results of any search in a timely manner or escalates unresolved issues appropriately to the team lead and/or manager of the unit.
  • Maintains paper records onsite at Inner Belt , taking care to prevent misfiles and keeping shelves clean/clear for easy future retrieval.
  • Records daily incoming volume received and productivity of volume of work completed on a daily basis.
  • Carefully and diligently enters/updates the location of all patient records into the Care chart tracking module and/or designated spreadsheets including paper volume management.
  • Maintains a knowledge of eCare' s ADT (admission, discharge, transfer) Module to determine patient stays, discharges, etc.
  • Works eCare and other reports to account for any overdue records.
  • Protects the confidentiality and integrity of patient information at all times.
  • ssists in preparing and faxing patient records to the scanning unit for processing.
  • Processes pre Care paper records received from various site departments/practices and sends to the offsite medical record warehouse.
  • Performs other duties as requested by team lead or manager
  • Uses the values to govern decisions, actions and behaviors.
  • These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment.
  • Decisiveness, Innovation & Thoughtful Risk; and how we treat each other.
  • Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth.
Qualifications:
  • High School Diploma or equivalent.
Skills/Abilities/Competencies Required:
  • bility to locate and file records in terminal digit order.
  • Must be organized and able to perform a variety of tasks.
  • Strong interpersonal and customer service skills.
  • Excellent verbal and written communication skills are necessary.
  • Customer and Patient focused to accurately identify and meet customer and patient needs.
  • Collects relevant information to understand problems and issues, e.g. escalating urgent requests or problems finding records.
  • Holds self-accountable for complying with policies, procedures and work requirements e.g. processing record requests (Research, patient care, operations), meeting expected turnaround times and/or return of records to onsite file room/offsite warehouse.
  • Due to the nature of the job the candidate should be able to lift 25 pounds with assistance.
  • Pushing oversized carts loaded with medical records.
  • Large file room/warehouse setting.

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