Warranty Quality Analyst

3 weeks ago

Auburn Hills, United States Ciber Full time

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts.You'll join successful teams contributing to our clients' success.You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Description:

Warranty Quality Analyst - The candidate must be a creative problem solver, proactive and steadfast in the identification and resolution of quality issues and improving Vehicle Warranty. The selected individual will have experience in automotive and possess a broad knowledge of the entire automotive engineering, manufacturing, and quality landscape. The candidate must be a high-energy, hands-on individual with strength of convictionsa self-confident leader who, in part due to his/her personal presence, style, and demeanor, effectively sells ideas and solutions to others. The person will be responsible for quality monitoring activities in collaboration with Suppliers, Quality, Engineering & Technical Service Operations with a focus on:

  • Field failure data analysis and warranty reduction.
  • Assessment of production part changes and the subsequent impact on service parts.
  • Recommendation and implementation of process improvements at supplier remanufacturing locations.
The responsibilities will include at a minimum:
  • Manage & resolve product launch quality issues and manage continuous improvement activities for a given Commodity or Vehicle systems.
  • Monitor customer product quality levels, including field diagnostic issues, with a focus on improvement through corrective action and product enhancements.
  • Plan, prioritize, set goals, and manage multiple projects in a technical and business environment.
  • Exhibit a willingness to do things differently and consistently translate ideas into actions that deliver results.
  • Develop relationships and work closely with the various internal Engineering Organizations to ensure the transfer of product knowledge within the appropriate service organizations.
  • Participate in technical discussions and collaborate with cross-functioning teams such as product design, quality, service operations, purchasing, inventory control, and program management.
Requirements:
  • Bachelor's Degree in Engineering from an ABET accredited university or equivalent work experience.
  • Minimum of 5+ years of Product or Quality Engineering experience.
  • Strong technical knowledge of the design and manufacture of Automotive Systems/Components.
  • Knowledge of dealer diagnostics and repair procedures.
  • Proficient in Microsoft Software: Word, Excel and PowerPoint.
  • Ability to travel domestically.
Preferred Requirements:
  • In-depth knowledge of troubleshooting Automotive Systems & Components.
  • Manufacturing, design release and/or supplier quality experience are also desired.
  • Ability to prioritize current issues, resolve them promptly, and effectively communicate resolution to internal teams and our customers.
  • Excellent analytic and problem-solving skills.
  • Working experience with the organization's diagnostic tools (wiTECH or CDA).
  • Strong background in Powertrain Assemblies such as Engines, Transmissions, and Drivelines.
Must-Have Skills and Experience:
  • Strong technical knowledge of the design and manufacture of Automotive Systems/Components.
  • Knowledge of dealer diagnostics and repair procedures.
  • Proficient in Microsoft Software: Word, Excel, and PowerPoint.
  • In depth knowledge of troubleshooting Automotive Systems & Components with emphasis on Powertrain and excellent analytic and problem-solving skills.

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