Bartender

4 weeks ago

Minneapolis, United States Choice Hotels Full time

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Position Summary

The role of the Bartender is to prepare beverages for our guests in a prompt and courteous manner while maintaining a high level of quality and consistency.

  • Creates 100% guest satisfaction by providing the service brand behavior, Yes I Can genuine hospitality and by exceeding guest expectations.
  • Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
  • Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee.
  • Performs other duties as required to provide the service brand behavior and genuine hospitality.
  • Provides prompt, quality service to customers of banquet bar by preparing beverages and serving guests in accordance with RHG Managed Hotels standards.
  • Provides service to customers by suggesting a cocktail/wine or non-alcoholic beverages and up-selling to premium products as appropriate.
  • Maintains adequate levels of beverages and glassware at all times; displays beverages in an attractive fashion on cart.
  • Maintains cleanliness of banquet bar cart at all times.
  • Maintains knowledge of bar cart inventory and wine selection to respond properly to customer questions.
  • Demonstrates a thorough knowledge of beverage recipes and mixing procedures.
  • Adheres to legal and/or Managed Hotels policies and standards.
  • Understands and follows the laws and guidelines for beverage service.
  • Handles cash, checks and/or credit cards in accordance with Radisson policies.
  • Records accurate consumption at the end of each function and reports to supervisor.


Requirement/Skills
Must be able to obtain and hold a valid Bartender's License
Must be 18 years of age, or older
One (1) year pervious bartending experience in an upscale environment preferred
Thorough understanding of safe and perceptive service
Excellent customer service and verbal communication skills
Ability to do basic math and handle cash
Ability to work with Point of Sale systems
Highly organized - demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time

Physical Demands
Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally
Ability to maneuver up to 150 pounds, occasionally, for short periods of time
Able to set up and take down tables, chairs, stages and other banquet meeting fixtures
Ability to push and pull carts weighing up to 200 lbs, occasionally
Ability to stand for extended periods of time, constantly

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times
his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

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