Loaner Coordinator
4 weeks ago
Work Flexibility: Onsite
What we want -
- Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
The Loaner Coordinator will assist with processing transactions in order validation, order entry, resolving issues, and developing ad hoc reports. This role will support the execution of processes and operational activity to enhance service levels and supports revenue growth, operating margins and driving a culture of customer service excellence. Communicate directly with field operations, internal partners to pursue and resolve issues related to order requests above regular replenishment needs, backorders, allocation items. This role will also assist sales in set quotes and biologics cycle counting supporting our supply partners. This role is responsible for ensuring effective fulfillment of Loaner needs and drive a process which meets the needs of the business.
- Works in a fast paced, team-oriented environment that partners closely with other internal stakeholders to drive culture of customer excellence and operational efficiency.
- Act as primary interface between Hub team members to support fulfillment of daily Loaner needs for surgery demand.
- Effectively communicate to stakeholder's order status and drive oversight of order fulfillment process enabling high level of order service level. Determine root cause and corrective action in case of order problems.
- Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships.
- Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.
- Provide support beyond standard hours as needed if order request volume and/or workload require additional time.
- Keep records of field operations interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Ensures that appropriate and accurate input has been entered into ERP system such that proper documentation for loaner kit movement (pick lists & packing lists) is generated.
- Communicate Loaner backorders in a timely manner.
- Any other tasks or assignments assigned by the Department Manager.
- High School Diploma required; Bachelor's degree preferred
- Valid driver's license and good driving record
- 3+ years of customer service, data entry, account management, or relevant experience required
Travel Percentage: 0%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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