Current jobs related to Senior Customer Specialist - Palm Desert - CarMax

  • Senior Care Specialist

    3 days ago

    Palm Desert, California, United States Oakmont Senior Living Full time

    Company Overview: Oakmont Senior Living is a leading provider of senior care services, dedicated to delivering exceptional quality and comfort to our residents. Our commitment to excellence and compassion sets us apart in the industry.

  • Customer Experience Specialist

    6 days ago

    Palm Desert, California, United States Bob's Discount Furniture Full time

    About the RoleThe Guest Experience Specialist will be the face of our company, greeting and engaging customers, and ensuring they receive exceptional service throughout their shopping journey.You'll work closely with colleagues to create a seamless and enjoyable experience for our guests.Provide outstanding customer service and supportBuild relationships...

  • Customer Experience Specialist

    19 hours ago

    Palm Desert, California, United States Bob's Discount Furniture Full time

    About the Role:We are seeking a highly motivated Customer Experience Specialist to join our sales team at Bob's Discount Furniture. As a key ambassador for our brand, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective consultative selling.Main Responsibilities:Engage with customers,...

  • Customer Service Specialist

    6 days ago

    Palm Desert, California, United States Milan Institute Full time

    We are currently seeking a skilled and enthusiastic Customer Service Specialist to join our team and contribute to the success of our student salon floor. Position Overview: As a Customer Service Specialist on our student salon floor, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will be vital...

  • Customer Service Specialist

    2 days ago

    Palm Desert, United States Milan Institute Full time

    We are currently seeking a skilled and enthusiastic Customer Service Specialist to join our team and contribute to the success of our student salon floor. Position Overview: As a Customer Service Specialist on our student salon floor, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will be vital...

  • Sales/Customer Specialist

    4 weeks ago

    Palm Desert, United States CarMax Full time

    6113 - Palm Desert - 73450 Dinah Shore Drive, Palm Desert, California, 92211 CarMax, the way your career should be!About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process....

  • Customer Experience Specialist

    3 days ago

    Palm Desert, California, United States Walmart Full time

    As a Customer Experience Specialist - Automotive, you will be responsible for delivering an exceptional customer experience at Walmart. As a Tire & Battery Center Technician, you will provide safe and efficient service in both the sales and service areas of the department.The ideal candidate will have excellent communication and problem-solving skills, as...

  • Retail Customer Advocate

    2 days ago

    Palm Desert, California, United States Bob's Discount Furniture Full time

    We're seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Specialist. In this role, you'll be responsible for:Delivering exceptional customer experiences through personalized interactionsBuilding strong relationships with customers to understand their needs and preferencesProviding accurate product information...

  • Senior Care Specialist

    4 days ago

    Palm Beach Gardens, United States Watercrest Senior Living Group Part time

    Company OverviewWatercrest Senior Living Group is a community that prides itself on serving seniors with compassion, care, and respect.Job DescriptionWe are seeking an exceptional Licensed Practical Nurse (LPN) to join our team of dedicated professionals. As a Wellness Nurse/LPN at Watercrest Palm Beach Gardens, you will be part of a supportive environment...

  • Personal Care Provider

    3 days ago

    Palm Desert, California, United States Oakmont Senior Living Full time

    We are seeking an experienced Caregiver to join our team at The Carlotta, a premier senior living community in Irvine, California.Responsibilities:Assist residents with their daily activities of living (ADLs), including eating, bathing, dressing, toileting, transferring, and continence.Respond promptly to residents' needs while maintaining their...

  • Customer Service Specialist

    4 weeks ago

    West Palm Beach, United States Service Experts Full time

    Overview Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Position Summary: The Senior Customer Service Specialist is...

  • Customer Service Specialist

    2 days ago

    Palm Desert, California, United States FedEx Office and Print Services Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Associate. This role is responsible for delivering exceptional customer service, providing solutions to customer needs, and ensuring a positive shopping experience.Main ResponsibilitiesProvide consultative services to customers,...

  • Customer Experience Specialist

    3 days ago

    Palm Desert, California, United States The Lovesac Company Full time

    About the RoleYou will actively engage with customers using our Lovesac selling techniques.Achieve personal sales goals and key performance indicators.Provide attentive service to all customers and build customer loyalty.Demonstrate a strong understanding of product knowledge and effectively demo, assist, and educate customers.Guide the customer from first...

  • Network Protection Specialist Senior

    4 days ago

    Palm Bay, Florida, United States L3 Technologies Full time

    Job Title: Network Protection Specialist SeniorL3 Technologies is seeking a highly skilled Network Protection Specialist Senior to join our team. As a Network Protection Specialist Senior, you will be responsible for leading the development and implementation of program protection throughout the System Development Lifecycle. Key responsibilities include...

  • Caregiver

    3 days ago

    Palm Desert, California, United States Oakmont Senior Living Full time

    Care Provider- NOC ShiftSchedule: 11:00 pm- 7:00 amPay Range: $16.50-$17.50The Carlotta is a premier senior living community situated on a beautifully landscaped campus. Managed by Oakmont Management Group,we provide exceptional quality, comfort, and care with five-star services and amenities. Residents enjoy a rewarding lifestyle with individualized...

  • Tax Senior or Tax Manager

    5 days ago

    Palm Desert, United States Regal Executive Search Full time

    Tax Senior or Manager - CPA We are currently seeking a professional to fill the role of Certified Public Accountant, Tax Senior or Tax Manager. The ideal candidate will be experienced with tax planning and preparation of individual, corporate, partnership and trust tax returns. Candidates for this position must be able to develop and maintain...

  • Senior Cybersecurity Specialist

    6 days ago

    Palm Bay, Florida, United States L3Harris Technologies Full time

    Job SummaryWe are looking for a highly motivated Senior Cybersecurity Specialist to join our team at L3Harris Technologies. As a senior member of our cybersecurity team, you will be responsible for providing technical leadership and guidance on complex cybersecurity projects.Key Responsibilities:Provide Information Assurance (IA) technical leadership for...

  • Customer Service Ambassador

    6 days ago

    Palm Desert, California, United States Milan Institute Full time

    Job OverviewWe are seeking a skilled and enthusiastic Customer Service Specialist to contribute to the success of our student salon floor. As the face of our institution, you will ensure an exceptional customer experience for all salon clients. You will be vital in managing client appointments, providing excellent service, and supporting our students'...

  • Customer Service Specialist Beauty

    4 days ago

    Palm Desert, California, United States Ulta Beauty Full time

    Do you have a passion for beauty and a desire to make a difference in people's lives? As a Specialty Beauty Advisor at Ulta Beauty, you will have the opportunity to work with a talented team of beauty experts who are dedicated to delivering exceptional customer service and product knowledge. We are seeking individuals who share our commitment to excellence...

  • Retail Experience Specialist

    6 days ago

    Palm Desert, California, United States Bob's Discount Furniture Full time

    Company OverviewBob's Discount Furniture is a leading retailer in the home furnishings industry, dedicated to providing customers with an exceptional shopping experience. Our mission is to offer high-quality products at affordable prices, while fostering a culture of excellence and customer satisfaction.As a Retail Guest Experience Specialist, you will play...

Senior Customer Specialist

1 month ago

Palm Desert, United States CarMax Full time

6113 - Palm Desert - 73450 Dinah Shore Drive, Palm Desert, California, 92211

CarMax, the way your career should be

About this job

As a Senior Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with other Customer Specialists in your store and teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. In addition, you will facilitate the direction of work and disseminate tasks from the management team to other Customers Specialists in all areas of work. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do - Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
  • Delegate and direct the store's workflow, answering questions related to any store transaction, handling customer issues/concerns and following up on delegated tasks
  • Train and mentor new and existing associates
  • Follow and execute strategies to achieve store's sales budgets
  • Open and close the store as needed; provide periodic management coverage for the store in absence of the management team
  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals, lead others and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will lead others to drive store strategies to achieve sales budgets, delegate and follow up on assigned tasks, and provide management coverage as needed. In addition, you will manage a variety of diverse tasks including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Create and maintain a positive work environment
  • Demonstrate exceptional communication skills
  • Display confidence in self, the product and CarMax
  • Ability to build and maintain strong relationships
  • Delegate effectively and follow up timely
  • Make decisions using independent and sound judgement
  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
  • Balance the needs of the Customer and the business when making decisions
  • Create win-win solutions to Customer issues
  • Get work done well, on time and follow the right process
  • Drive work processes and pay close attention to detail
  • Perform multiple duties in a high energy, fast-paced working environment
  • Read, interpret and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs.
Education and/or Experience
  • High School Diploma, or equivalent
  • Sales and customer service experience, in an area such as retail, preferred
  • Valid Driver's License
  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred
About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is:
$16.90 - $35.40

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:
  • To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
  • For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.


Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.