Collections Supervisor

2 weeks ago

Teaneck, United States Interstate Waste Services Full time

Overview:

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety.

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.

Position Summary:

Collections Supervisor

We are seeking an experienced Accounts Collections Supervisor who will be responsible for a team of 10 collections specialists.

Responsibilities:

Principal Duties & Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
  • Under the direction of the Corporate Credit Manager, monitors Accounts Receivable aging and identifies past due accounts.
  • Supports team with escalated calls.
  • Run, approve, or deny credit applications.
  • Assist in managing day to day operations of a collections call center environment.
  • Making sure collectors adhere to company policy and procedures.
  • Negotiating payment arrangements with delinquent customers and handling complex cases
  • Responsible for collection calls on top revenue accounts.
  • Responsible for projects and special tasks as assigned.
  • Manage automated calls and text messages.
  • Create monthly statements, dunning letters.
  • Review and assess customer accounts for 3rd party collection agencies.
  • Process credit card, ACH payments.
  • Conduct agents call monitoring and evaluations. Provide constructive feedback and coaching.
  • Create, update, and review procedural manuals for department.
  • Negotiates payment plans as needed.
  • Research and processes charge backs, returns, and NSF items.
  • Process writes offs for AR reserve monthly.
  • Collaborate with the billing and sales teams for collections follow-up.
  • Identify and solve problems in processes to bring concrete results.
  • Develop alternative solutions and meet deadlines in a fast-paced environment.
  • Prepare monthly reports and analysis on the status of credit and collection matters and meet with assigned partners to review and strategize.
  • Other duties as assigned


Qualifications:

Requirements and Qualifications:

  • 7+ years supervisory experience with the ability to successfully manage and train staff.
  • 4-5 years of collections and customer service experience
  • Strong communication and interpersonal skills, both written and verbal
  • Strong analytical skills with the ability to simultaneously balance multiple tasks/projects, prioritize tasks and adhere to deadlines.
  • Debt collections experience
  • Excellent computer skills (MS Word, MS Excel, MS PowerPoint)
  • Team leader to motivate, empower and inspire others.
  • Organizational and time management skills.
Additional Information:

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary Range Minimum:
USD $70,000.00/Yr.

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