Regional Technical Specialist
2 weeks ago
Regional Technical Support (Houston)
RESPONSIBILITIES:
Provide on-site and remote user support and guidance. Ensure a stable and performing end user computing experience.
Meet established ticket resolution SLAs.
Maintain a current inventory of all IT related equipment for each office as designated by the IT Department.
Support office openings, moves and upgrades.
Provide proactive and timely input, suggestions, and feedback on process and system issues; take an active role in development and implementation of processes and procedures.
Install and setup computer hardware and peripherals.
30% travel required.
3 days minimum in office, potentially more depending on workload.
QUALIFICATIONS:
Minimum 3+ years related experience.
Thorough knowledge of law firm applications including Microsoft Office and NetDocuments.
Demonstrated knowledge of fundamental office local area networking. Hardware and software troubleshooting experience.
Experience with troubleshooting network printers, MFPs and copiers.
Experience with mobile devices, specifically supporting the iOS platform. Experience with MDM (mobile device management) platforms a plus.
Demonstrated experience in end user support and basic training.
Bachelor’s degree in information systems and information technology preferred.
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