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Finance Support Mid Level
2 months ago
Client is a global financial services firm that provides a wide range of investment banking, securities, wealth management, and investment management services. It is a prominent global financial services firm with a rich history and a strong presence in the financial industry.
The Client is committed to corporate responsibility and sustainability. It aims to make a positive impact on society through various initiatives, such as promoting environmental sustainability, supporting diversity and inclusion, and engaging in philanthropic activities.
Rate Range: $25-$29.63/Hr
Job Description:
- The Servicing Oversight Associate candidate will be responsible for escalation support and proactive monitoring activities, working within the Servicing Oversight - Portfolio Oversight team, with key goal of ensuring mortgage servicing functions are held within standard service level agreements.
- Support servicing portfolio oversight team and proactive monitoring and ensure response to inquiries and escalations are processed timely within defined Service Level Agreements
- Coordinate and follow up with response to appropriate internal groups, including senior management
- Monitor internal reports to identify new inquires and escalations, pick up new inquiries and escalations and facilitate research and response back
- Perform in depth loan level reviews of early to late stage delinquent mortgage loans
- Work with external vendor to track the inquiries and escalations and provide timely response back on loan level escalations
- Create and prepare ongoing reporting to track inquiry and escalation, response time, aging, and trending on categories of inquiries
- Track issues reported to assess potential client impact and determine appropriate client facing and internal communications to notify respective parties, as needed
- Perform backup support for other team members in the Servicing Oversight group
- Participate in ad hoc projects and project management as needed and assisting management with requests related to servicing oversight
- Additional responsibilities as required by management
- 3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management
- Preferred 1+ years of management/supervisory experience
- Mortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc.
- Working knowledge of applicable regulatory guidelines related to mortgage servicing
- Adhere to turn time commitments while working in a high-volume environment
- College degree preferred
- Excellent organization skills
- Strong verbal and written communication skills
- Strong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software
- Preferred knowledge of mortgage servicing tools, including MSP / Director
- High level of Accuracy and Detail Oriented/multitasking
- Must have excellent teamwork orientation and the ability to work independently in a fast-moving environment.
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .
