Overnight Member Services Representative

5 days ago

West Columbia, South Carolina, United States Planet Fitness Full time
Benefits:
  • Employee discounts
  • Opportunity for advancement
  • Training & development
  • Wellness resources
Job Summary:

The Overnight Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Characteristics that will make you a perfect match for our Overnight Front Desk Associate:

You:
  • Exhibit a positive and upbeat attitude.
  • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
  • Pride yourself on your work while being punctual, reliable, and dependable.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Act with integrity and show respect to everyone around you.
  • Exhibit strong communication skills and have an ability to listen and empathize.
  • Inspire and motivate others to achieve their goals.
  • Are a quick study with the ability to apply what you have learned during online and hands-on training.
About the Overnight Front Desk Associate Role:

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience

Daily responsibilities for the Overnight Front Desk Associate also include:
  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Resolve member concerns and escalate to a Manager as needed.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Qualifications/Requirements:
  • Ability to pass a background check
  • Willing to become CPR/AED certified
  • Customer service background preferred.
  • Basic computer proficiency.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Must be 18 years of age or older.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work 3rd shift (overnight)
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
If you are an energetic, self-motivated individual with a positive attitude (and a great smile), we want you on our team All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone

We offer:
  • Career advancement opportunities
  • Weekly pay with monthly bonus opportunities
  • Black Card membership, employee perks, rewards, and discounts
  • Paid breaks
  • Paid time off
  • 401(k) & Roth Retirement savings plan (with employer match)
  • Engaging team-building competitions, sales contests, and social events
Compensation: $10.00 - $12.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Overnight Weekend Member Services Representative

    1 week ago

    West Columbia, South Carolina, United States Planet Fitness Full time

    The Overnight Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Characteristics that will make you a perfec Member Services, Member Service, Representative, Customer Service, Front Desk Associate, Overnight, Retail,...

  • Customer Service Representative

    2 days ago

    West Columbia, South Carolina, United States Circle K Stores, Inc. Full time

    Store 2702048: 334 Harbison Blvd, Columbia, South Carolina 29212 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challen Customer Service Representative, Customer Service, Representative, Overnight, Retail

  • Customer Service Representative

    7 days ago

    West Columbia, South Carolina, United States Circle K Stores, Inc. Full time

    Store 2705133: 2600 Sunset Blvd, West Columbia, South Carolina 29169 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be cha Customer Service Representative, Customer Service, Representative, Overnight, Retail

  • Lead Customer Service Representative

    4 days ago

    West Columbia, South Carolina, United States Circle K Stores, Inc. Full time

    Store 2705134: 6122 Garners Ferry Rd, Columbia, South Carolina 29209 Availability - Shift/ Days Full time Day Shift - Evenings - Overnight Shift Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. Customer Service Representative, Customer Service, Representative, Lead, Retail

  • Overnight Support Specialist

    5 days ago

    West Columbia, South Carolina, United States Planet Fitness Full time

    Job Overview:We are seeking an experienced Customer Service Representative to join our Overnight Front Desk team. As a key member of our staff, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests. If you are passionate about providing world-class service and have a proven track record of...

  • member services representative

    5 days ago

    West Columbia, South Carolina, United States City Of Columbia Full time

    Salary: $16.21 - $20.26 Hourly Location : Columbia, SC Job Type: Part-Time Job Number: 202500069 Department: PARKS & RECREATION Division: P&R DREW WELLNESS CENTER Opening Date: 03/04/2025 Closing Date: 4/4/2025 11:59 PM Eastern Pay Grade: 104 Description This position assists in customer relations at the Wellness Center; provides membership information and...

  • Member Experience Specialist

    7 days ago

    West Columbia, South Carolina, United States Planet Fitness Full time

    Job Overview:The Overnight Weekend Member Services Representative is responsible for ensuring that every member has an exceptional experience at Planet Fitness. This includes providing top-notch customer service, resolving member issues, and promoting membership sales and retention.Key Skills:Excellent communication and interpersonal skillsAbility to work...

  • Customer Service Representative

    17 hours ago

    West Columbia, South Carolina, United States Kelly Services, Inc. Full time

    Join our dynamic team as a Customer Service Advocate II, where you will play a crucial role in providing exceptional service to our clients in South Carolina. This position is perfect for individuals with a passion for helping others and a knack for Customer Service Representative, Customer Service, Representative, Processing, Retail, Staffing

  • Customer Service Representative:

    2 weeks ago

    West Columbia, South Carolina, United States Kelly Services, Inc. Full time

    Kelly Services, Inc. - JobID: ABFD0DB33283410B9898CE0EB232624A [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...

  • Customer Service Representative

    1 week ago

    West Columbia, South Carolina, United States Kelly Services, Inc. Full time

    Kelly Services, Inc. - JobID: 8584D06EDC7A4F6A9D0B720AF8F82BAB [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...

  • Customer Service Representative:

    4 days ago

    West Columbia, South Carolina, United States Kelly Services, Inc. Full time

    Kelly Services, Inc. - JobID: D03C7FBCF13A4B46B15CAAF1A1C47B34 [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...

  • Veterinary Client Service Representative

    5 days ago

    West Columbia, South Carolina, United States South Carolina Veterinary Specialists and Emergency Care Full time

    Position at South Carolina Veterinary Specialists and Emergency Care South Carolina Veterinary Specialists & Emergency Care, a Thrive Pet Healthcare Partner is looking for an enthusiastic, hardworking and customer focused Client Service Representative to join our teamShift: Swing/Overnight Compensation negotiable based on credentials and experience with a...

  • Customer Service Representative

    6 days ago

    West Columbia, South Carolina, United States Planet Fitness Full time

    Job Description:The Overnight Front Desk Associate will play a critical role in creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This individual will be responsible for providing a superior level of service, ensuring that every interaction is memorable and...

  • Customer Service Representative

    5 days ago

    West Columbia, South Carolina, United States Kelly Services, Inc. Full time

    Job Title: Customer Service Representative Location: Columbia, SC Company Overview: Kelly Services, Inc. is a leading provider of temporary staffing services to a wide range of industries. Our team of experienced professionals works closely with clients to understand their unique needs and deliver tailored solutions that meet their business goals.Job...

  • Customer Service Expert

    7 days ago

    West Columbia, South Carolina, United States Planet Fitness Full time

    Job Description:The Member Services team at Planet Fitness is responsible for delivering a superior level of customer service to members, prospective members, and guests. As an Overnight Weekend Member Services Representative, you will be the face of our brand and play a key role in creating a positive experience for everyone who walks through our doors.Key...

  • Customer Service Representative

    4 days ago

    West Columbia, South Carolina, United States Kelly Services, Inc. Full time

    Kelly Services, Inc. is a leading provider of workforce solutions.As a Customer Service Representative at Kelly Services, Inc., you will be responsible for handling a variety of transactions and assisting in the proper execution of intercompany orders and customer orders. Your key responsibilities will include:- Handling customer inquiries and resolving...

  • Service Desk Representative

    2 days ago

    West Columbia, South Carolina, United States Circle K Stores, Inc. Full time

    About the RoleThe Service Desk Representative is an entry-level position that involves providing excellent customer service and supporting a team of employees in a fast-paced retail environment. As a Service Desk Representative, you will work closely with other team members to achieve sales goals and maintain a clean and organized store.Main...

  • Customer Service Representative

    7 days ago

    West Columbia, South Carolina, United States MAXIMUS Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our organization, you will be responsible for providing exceptional customer service to students and borrowers.

  • Guest Services Representative

    5 days ago

    West Columbia, South Carolina, United States Planet Fitness Full time

    We are looking for a charismatic Guest Services Representative to join our team at Planet Fitness. As a key member of our front desk staff, you will be responsible for providing outstanding customer service to our members and guests.Responsibilities: The successful candidate will have excellent communication skills, a positive attitude, and the ability to...

  • customer service representative

    1 week ago

    West Columbia, South Carolina, United States Family Dollar Full time

    Family Dollar - 7900 GARNERS FERRY ROAD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...