IT Network Engineer II

IT Network Engineer II We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no-ego culture of collaboration and innovation, where those seeking their next challenge can find significant opportunities and make a profound impact on the lives of all those we protect. We don't just want you to work here. We want you to grow and thrive here. Well, we're growing and thriving. We need smart, talented, and humble individuals who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping every home secure. At SimpliSafe, our corporate IT Team does more than fix laptopswe empower every team member to do their best work. As part of the Information Technology and Global Supply (CIOGS) organization, led by our Chief Information and Global Supply Officer, we ensure that SimpliSafers feel supported, connected, and confident in their technology. We're looking for a Network Engineer II to join our IT Infrastructure Team in Richmond, Virginia. In this role, you'll report to our IT Manager, Infrastructure, and have a strong relationship with our Senior IT Manager, User Solutions, who oversees our Richmond end-user support team: Support and maintain SimpliSafe's enterprise network infrastructure, ensuring secure, reliable connectivity across offices and remote userscritical to keeping our 24/7/365 Richmond operations up and running. Troubleshoot and resolve complex network issues while partnering with IT, InfoSec, and business teams to deliver scalable, resilient solutions. Enhance and safeguard network performance by monitoring availability, documenting configurations, and applying best practices to maintain business continuity. You'll spend most of your time on-site at our two Richmond locations, where your presence will make a direct impact. We occasionally offer remote work flexibility when business demands allow, but being present in person is key to ensuring seamless support for our teams. The standard schedule for this role is Monday through Friday, 9:00 a.m. to 5:00 p.m.; however, alternative schedules may be available, including SundayThursday (business hours), SundayWednesday (longer days), MondaySaturday (business hours), or MondayFriday second shift (~12:00 p.m.9:00 p.m.). Primary responsibilities include: Deploying, configuring, and supporting enterprise network technologies: Palo Alto firewalls, Cisco switches, Meraki wireless access points, Palo Alto Panorama SD-WAN, GlobalProtect VPN, and ZScaler. Collaborating with Information Security and Infrastructure teams to implement firewall rules, segmentation, and secure networking policies. Troubleshooting connectivity issues across LAN, WLAN, WAN, VPN, and cloud-connected environments. Performing routine upgrades, patching, and lifecycle management of network hardware and software. Supporting business continuity and disaster recovery testing through redundant network design and uptime planning. Monitoring network performance, availability, and capacity, and addressing issues proactively to ensure uninterrupted 24/7 site operations. Maintaining accurate technical documentation, topology diagrams, and runbooks. Partnering cross-functionally to deliver new network solutions that enable scalability, security, and performance. What You'll Bring: Up to 4 years of hands-on experience in enterprise network engineering roles. Demonstrated experience with Palo Alto firewalls, Cisco switches, Meraki wireless, Palo Alto Panorama SD-WAN, GlobalProtect VPN, and ZScaler. Strong understanding of TCP/IP, routing, switching, wireless, and VPN technologies. Familiarity with network monitoring and management tools (e.g., SolarWinds, Panorama, or equivalent). Strong troubleshooting and analytical skills with proven ability to resolve performance and security issues. Excellent documentation and communication skills, with the ability to clearly explain technical concepts. Ability to work primarily on-site in Richmond, VA, with some flexibility for remote work when business needs allow. Collaborative mindset and ability to partner effectively across IT, InfoSec, and business teams. Will participate in an on-call rotation to support critical network incidents outside of standard hours. Preferred Qualifications: Palo Alto PCNSE, Cisco CCNP, or equivalent professional certification. Experience implementing Zero Trust architectures or secure web gateways (ZScaler or similar). Exposure to cloud networking (AWS, Azure, or GCP) and hybrid network designs. Familiarity with automation or scripting (Python, Ansible, Terraform) for network tasks. Experience with enterprise monitoring, logging, and SIEM platforms. Understanding of ITIL processes and best practices in change management. What Values You'll Share: Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them. Aim High - Always challenging ourselves and others to raise the bar. No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style. One Team - Taking a highly collaborative approach to achieving success. Lift As We Climb - Investing in developing others and helping others around us succeed. Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment. What We Offer: A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive. A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families. Free SimpliSafe system and professional monitoring for your home. Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change. The target annual base pay range for this role is $99,000 to $110,000. This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors. Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here. We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values. We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.