Patient Access Rep 1

2 months ago

Carol Stream, United States Advocate Health Full time
Major Responsibilities:
  • Performance of routine secretarial and clerical services in support of department activities. This may include:
    • 3)Contacts physicians to obtain and clarify orders. Performs follow-up of verbal orders. Performs standing order review and creates accounts as appropriate.
    • 4)Open, sort, and route mail to the appropriate individuals.
    • 5)Greets patients and directs visitors. Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
    • 6)Orders forms and office supplies as needed
    • 7)Monitors and maintains various work queues and issue reports, and/or performs special projects as assigned.
    • 1)Receives, properly responds to, or redirects telephone, electronic, and in-person inquiries from patients, payers, physician and their staff, internal departments, external organizations and other persons or entities. Obtains, receives and documents accurate and thorough information when taking messages or redirects calls appropriately. Schedules appointments as applicable.
    • 2)Monitors the receipt and indexing of faxes received through the electronic storage software, fax scanning system. Performs maintenance on scanned faxes, including interpreting physician orders; and naming, sorting and filing of faxes.
  • Medical Record Services: Upholds standards for accurate and timely medical records
    • 2)Creates and maintains patient records and files within the department.
    • 3)Prepares charts for scanning, ensuring that all pages are present, completed and labelled with patient identification. Follows up with appropriate individual if documentation is absent or incomplete
    • 1)Scans charts, ensuring that all pages are legible, upright, scanned to the correct account. Indexes scanned pages to correct document type.
  • Accurately collects and analyzes all required demographic, insurance/financial and clinical data necessary to register/admit patients from all payer classes.
    • 3)Understands and follows all government, managed care and commercial insurance plan rules as they relate to patient access; and ensures accounts are in order for timely billing and collection.
    • 4)Collects and records accurate and thorough patient, guarantor, insured and insurance information when registering patients' accounts
    • 5)Interprets and validates physician orders for service, uses appropriate accommodation and service codes; and establishes account parameters to ensure revenue is properly recorded and accurate bills are produced
    • 6)Accurately generates, assembles and processes all required forms, documents and reports including face sheets, labels, and medical record forms, and other special documents. Produces and distributes these on a timely basis to both internal and external parties.
    • 7)Using insurance eligibility software, validates demographic information and assures patients are eligible for service provided.
    • 8)Recognizes communication obstacles for patients with loss of hearing and/or sight, and those that have trouble in reading, writing and understanding the English language. Responds appropriately to patients' communication needs, secures interpreter or other necessary assistance to ensure customer comprehension.
    • 9)Appropriately explains, secures, and witnesses all signatures required to provide medical treatment, assign insurance benefits, release information, establish financial responsibility and meet other internal regulatory, or payer requirements.
    • 1)Using approved identification standards, positively identifies the patient and ensures assignment of a unique medical record number
    • 2)Completes the Medicare Questionnaire for all Medicare patients.
  • Performs revenue cycle activities that maximizes revenue, prevent payment denials, increase cash collections and assures appropriate financial disposition of account balances.
    • 2)Accurately posts payments and adjustments to the patients' account. Requests and accepts payments, generates receipts for funds received and maintains necessary records of payment transactions. Utilizes automated systems to process credit and debit card transactions. Ensures payments are secured; and deposits and cash drawers are balanced and turned over to appropriate associates.
    • 3)Initiates electronic and/or telephone inquires to insurance payers/claim administrators. Provides information and secures responses that confirm eligibility for the third-party benefits and the level of benefits available.
    • 4)Identifies and obtains needed authorizations, referrals and service approvals from physicians, insurance companies and/or medical management companies.
    • 5)Explains to patients insurance benefits, patient balances and provides information to ensure they understand the policies that govern the revenue cycle and the processes that will be followed.
    • 6)Explains various payment options to the patient or responsible party and negotiates acceptable resolution of expected self pay balances. Explains the charity care process and provides application packet. Updates system to record charity application was given to patient/responsible party.
    • 7)Using compliance checker software, screens physician orders against medical necessity criteria. Follows procedures related to obtaining additional diagnosis from physicians and initiating the Medicare Advance Beneficiary Notice of Noncoverage to patients
    • 8)Logs all patient visits, entering data not available at the time of registration (discharge time, disposition, diagnosis, etc.)
    • 9)Ensures insurance is updated, deposits and co-pays are collected and financial applications provided when appropriate to patient's situations.
    • 1)Inputs and checks charges for accuracy of charges. Audits charges identified by the clinical staff. Makes corrections as needed. Runs daily log report to ensure that all registered patients have been charged and logged.
  • Demonstrates professional behavior, follows customer service expectations and participates as a collaborative member of the patient care team.
    • 4)Communicates pertinent information and any information regarding delays with patients and families. Disseminates accurate and complete information to all inquiries regarding patient care, hours, services, programs, etc.
    • 5)Serves as a positive role model for peers and staff. Demonstrates support of the organization, department and staff through all words and actions. Displays pleasant personality and positively contributes to department morale.
    • 6)Anticipates the needs of the department and others. Modifies work schedule to cover vacancies, assists on special projects or meet work deadlines.
    • 7)Observes guidelines concerning dress, display of name badge and presents an appearance appropriate to the work environment. Assists in keeping environment neat and orderly.
    • 8)Demonstrates initiative by identifying opportunities for improvement and works collaboratively with the patient care team to develop and implement solutions.
    • 9)Attends department meetings, classroom education and independantly completes online learning in a timely manner. Participates in opportunities to grow and develop in position and improve the department.
    • 10)Participates in problem solving issues addressing patients, department operations, quality assurance procedures, interdepartmental relations, and employee morale.
    • 1)Provides competent, appropriate and timely service to all customer groups. Consistently practices good internal customer service, remembering that peers, patients and physicians are customers.
    • 2)Greets everyone appropriately (utilizes good eye contact, smiles, verbal acknowledgement). Introduces self and explains role.
    • 3)Supports the team environment and collaborates with team members. Works well as a team player.
  • Demonstrates committment to providing quality and safe patient care by participating in performance / process improvement and adherence to all accepted safety standards and practices to ensure patient safety and quality patient care
    • 1)Utilizes preventative measures and maintains compliance with established safety standards to protect patients and staff at all times. Identifies potential and actual problems which put people at risk for injury.
    • 2)Assists in the development and implementation of improvement processes as applicable.
    • 3)Participates in performance improvement activities. Gathers, documents and reports data as necessary. Demonstrates committment to quality by achieving compliance on primary responsibilities and expectations.
    • 4)Adheres to all policies, procedures and regulatory expectations. Understands and follows HIPAA, other regulations and standard, hospital and departmental policies and procedures.
  • Participates in educational opportunities to increase professional competence. Provides instruction and orientation to secretaries as needed.
    • 4)Provides direction and instruction to other secretaries/registrars in need of assistance with specific procedures
    • 5)Recognizes own needs for continued learning and assumes responsibility for own continuing education.
    • 1)If applicable, as a preceptor, collaborates with others to individualize the orientation plan for new departmental employees.
    • 2)Presents or coordinates inservices for staff.
    • 3)Independently completes mandatory annual educational requirements and follows through and meets deadlines for other competencies.


Education/Experience Required:
  • HS diploma or equivalent. 2 years experience preferrably in a health care/customer service position. Previous healthcare experience preferred.


Knowledge, Skills & Abilities Required:
  • Effective organizational and prioritization skills. Computer literate. Types at 35 wpm preferred. Knowledge of office equipment. Effective interpersonal and customer service skills
  • N/A


Physicial Requirements and Working Conditions:
  • Ability to work in a fast-paced environment with established time constraints and difficult situations Must be able to make independent professional decisions pertaining to high quality patient care Must possess visual acuity and manual dexterity to perform computer data entry and other clerical aspects of job. May walk, sit, stand, bend, stoop, twist and reach in conjunction with the job requirements. Must be able to function with minimal assistance in performing job activities Must be conscientious in practicing high quality patient care Must be able to work weekends, holidays, rotating shifts and occassionally at other off-site locations. May be exposed to a variety of illness and medical conditions. This position can recognize needs and behaviors of the following age groups: pediatric (newborn, toddler, school-age), adolescent, adult, older adult. Evidence of this can be shown by recognizing levels of development and modifying approach and exhibiting communication skills necessary to interpret age specific responses.
  • If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.


This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

  • Polysomnography Technologist

    4 weeks ago

    Carol Stream, United States Advocate Health Full time

    Location: Flexibility to work at either sleep lab. Barrington Location : 27790 W. Hwy 22, Barrington Elgin Location : 2320 Royal Blvd, Elgin Shift : Night Shift - 7:30pm - 6:00am Status : May be able to accommodate Full-Time, Part-Time or Per Diem Job Description Summary : Performs outpatient sleep disorder studies. Studies include preparation and testing of...

  • Physician (MD/DO)

    3 weeks ago

    Carol Stream, United States HarmonyCares Full time

    OverviewHarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.Our Mission - To bring personalized, quality-based...

  • DaVita SNF Dialysis PCT

    3 months ago

    Carol Stream, Illinois, United States DAVITA Full time

    546 S Schamle Road, Carol Stream, Illinois, , United States of America3 days per week, no on-callProviding dialysis in a SNF in St. Charles, IL*Current CCHT Required*DaVita Kidney Care, is bringing our industry-leading clinical quality to patients on-site at skilled nursing facilities (SNF) through a new team called DaVita Skilled Nursing Dialysis Services....

  • Nurse Practitioner

    4 weeks ago

    Carol Stream, United States HarmonyCares Full time

    OverviewHarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice. Our Mission – To bring personalized,...

  • Per Diem

    4 weeks ago

    Carol Stream, United States Advocate Aurora Health Full time

    Job DescriptionAdvocate Aurora Health is seeking a per diem / prn Ob/Gyn Sonographer for a per diem / prn job in Elgin, Illinois.Job Description & RequirementsSpecialty: Ob/Gyn SonographerDiscipline: Allied Health ProfessionalDuration: OngoingShift: daysEmployment Type: Per DiemMajor Responsibilities:Performance of comprehensive non-invasive, invasive and...

  • Travel Nurse RN

    1 month ago

    Carol Stream, United States Host Healthcare Full time

    Job DescriptionHost Healthcare is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Elgin, Illinois.Job Description & RequirementsSpecialty: OR - Operating RoomDiscipline: RNStart Date: 08/19/2024Duration: 13 weeks40 hours per weekShift: 10 hours, daysEmployment Type: TravelHost Healthcare is an award-winning travel healthcare company...

  • Travel Nurse RN

    4 weeks ago

    Carol Stream, United States Host Healthcare Full time

    Job DescriptionHost Healthcare is seeking a travel nurse RN CVOR for a travel nursing job in Elgin, Illinois.Job Description & RequirementsSpecialty: CVORDiscipline: RNStart Date: 08/19/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelHost Healthcare is an award-winning travel healthcare company with an immediate opening for...

  • DaVita SNF Dialysis RN

    3 months ago

    Carol Stream, Illinois, United States DAVITA Full time

    546 S Schamle Road, Carol Stream, Illinois, , United States of America3 days per week, no on-callThe RN will provide dialysis in a SNF located in St. Charles, ILDialysis Experience RequiredDaVita Kidney Care, is bringing our industry-leading clinical quality to patients on-site at skilled nursing facilities (SNF) through a new team called Post-Acute...

  • Environmental Svcs Tech I SHRM

    3 months ago

    Carol Stream, United States Advocate Health Full time

    Major Responsibilities: Clean/disinfects assigned area(s) by washing walls, doors, door frames, ceilings, patient televisions, windows, furniture, tile, fixtures, appliances, floors, and equipment with appropriate cleaning solutions using procedures and following schedules specific to each item. Assigned area(s) may include, but are not limited to, patient...

  • Environmental Svcs Tech I SHRM

    3 months ago

    Carol Stream, United States Advocate Health Full time

    Major Responsibilities: Clean/disinfects assigned area(s) by washing walls, doors, door frames, ceilings, patient televisions, windows, furniture, tile, fixtures, appliances, floors, and equipment with appropriate cleaning solutions using procedures and following schedules specific to each item. Assigned area(s) may include, but are not limited to, patient...

  • CT Technologist

    1 month ago

    Carol Stream, United States Advocate Aurora Health Full time

    Job DescriptionAdvocate Aurora Health is seeking a CT Technologist for a job in Elgin, Illinois.Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: daysEmployment Type: StaffMajor Responsibilities:Determines appropriate radiographic technique and positions patient using...

  • Per Diem

    4 weeks ago

    Carol Stream, United States Advocate Aurora Health Full time

    Job DescriptionAdvocate Aurora Health is seeking a per diem / prn Breast Sonographer for a per diem / prn job in Elgin, Illinois.Job Description & RequirementsSpecialty: Breast SonographerDiscipline: Allied Health ProfessionalDuration: OngoingShift: daysEmployment Type: Per DiemMajor Responsibilities:Performance of a wide variety of general, OB/GYNE,...

  • Registered Nurse

    3 days ago

    Carol Stream, United States Advocate Health Full time

    Sherman Hospital Elgin, IL Registered Nurse - Emergency Room Scheduled Hours: 7pm to 7am Full time Every Third Weekend Rotation No On Call ER or ICU experience Preferred 46 Bed ER Level 2 Trauma Eligible for up to a $10,000 Sign-On Bonus! (externals only) Eligible for up to $20,000 Student Loan Forgiveness! Competitive Benefit Package Medical, Dental,...

  • Travel Nurse RN

    1 month ago

    Carol Stream, United States RNnetwork Full time

    Job DescriptionRNnetwork is seeking a travel nurse RN Cardiac Cath Lab for a travel nursing job in Elgin, Illinois.Job Description & RequirementsSpecialty: Cardiac Cath LabDiscipline: RNStart Date: ASAPDuration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelStep into a vital role as a cardiac cath lab nurse in Elgin, IL, where your...

  • Travel Nurse RN

    4 weeks ago

    Carol Stream, United States RNnetwork Full time

    Job DescriptionRNnetwork is seeking a travel nurse RN Cardiac Cath Lab for a travel nursing job in Elgin, Illinois.Job Description & RequirementsSpecialty: Cardiac Cath LabDiscipline: RNStart Date: ASAPDuration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelAs a cardiac cath lab nurse, you'll be at the heart of assisting with...

  • Retail Sales Associate

    3 months ago

    Carol Stream, United States CORT Full time

    **Retail Sales Associate** CAROUSEL_PARAGRAPH * Carol Stream, Illinois * Retail Sales * 4188 ** Share Job** ** Job Description** **Overview** CORT Furniture Outlet sells our new and previously leased furnishings at an unbeatable value, offering our customers the opportunity to pay a lot less for the styles and quality they want. This job is a great fit...

  • Travel Nurse RN

    4 weeks ago

    Carol Stream, United States MedPro Healthcare Staffing Full time

    Job DescriptionMedPro Healthcare Staffing is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Elgin, Illinois.Job Description & RequirementsSpecialty: OR - Operating RoomDiscipline: RNStart Date: 08/19/2024Duration: 13 weeks40 hours per weekShift: 10 hours, daysEmployment Type: TravelMedPro Healthcare Staffing, a Joint...

  • Travel Nurse RN

    3 months ago

    Carol Stream, United States Stability Healthcare Full time

    Job DescriptionStability Healthcare is seeking a travel nurse RN Cardiac Cath Lab for a travel nursing job in Elgin, Illinois.Job Description & RequirementsSpecialty: Cardiac Cath LabDiscipline: RNDuration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: Travel*$600 travel bonus *Day 1 health insurance with United Healthcare *PTO plan -- start...

  • Travel Nurse RN

    4 weeks ago

    Carol Stream, United States Fusion Medical Staffing-Nursing Full time

    Job DescriptionFusion Medical Staffing-Nursing is seeking a travel nurse RN CVOR for a travel nursing job in Elgin, Illinois.Job Description & RequirementsSpecialty: CVORDiscipline: RNStart Date: 08/19/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelFacility DetailsFacility: Please Contact for facility infoFacility Type:...

  • Chiropractor - Elgin, IL

    4 weeks ago

    Carol Stream, United States The Joint Chiropractic Full time

    Looking for a new way of delivering quality chiropractic care? The right adjustment is all it takes. Here at The Joint Chiropractic, we’ve got your back. As one of our doctors, you will find that our unique operating model gives you all the support you need to focus on doing what you do best: looking after your patients. We support you with marketing,...