Retail Banking Middle-Office Manager

1 week ago


Andover, United States Post Group Full time

**Retail Banking Middle-Office Manager**

Acteur majeur dans les secteurs tlcoms, postaux et financiers, le groupe POST Luxembourg est un pilier incontournable de l'conomie luxembourgeoise. Lentreprise propose, travers son mtier POST Finance, des services de paiement via des comptes courants, transferts dargent et cartes bancaires une large clientle de particuliers, dentreprises et dassociations.

Depuis 1911, POST Finance est la banque de tous et nous voulons le rester. Nous assumons notre rle spcial dinclusion sociale dans le paysage financier et nous en sommes fiers. Nous sommes engags donner un accs tous des services de paiement srs et simples utiliser. Notre engagement est galement doffrir nos services en respectant les principes de responsabilit sociale et environnementale travers une tarification simple et transparente, et une politique dinvestissement plus durable, thique et sociale.

Dans le cadre de notre nouvelle stratgie dont lobjectif est de transformer notre infrastructure sur base des nouvelles technologies disponibles, de crer un nouvel lan commercial et damliorer lexprience client, nous recherchons de nouveaux talents agiles, dynamiques et avec un esprit disruptif pour nos dpartements Commercial, Oprations et Transformation.

Dans ce contexte, nous recherchons actuellement pour le dpartement Oprations un (e) **Retail Banking Middle-Office Manager** **(m/f)**

****Vos missions****

* Grer, dvelopper, valuer et accompagner lquipe dans une logique accompagnement/succs

* Piloter les processus dentre en relation des clients (particuliers et professionnels), la mise jour des donnes clients ainsi que les processus suivants : successions, tutelles/curatelles et faillites

* Participer lamlioration continue des processus oprationnels en vue de leur automatisation afin de contribuer la mise en place dune politique zro-papier , ceci afin de dlivrer aux clients la meilleure exprience et un haut niveau de service

* Mettre en place des indicateurs de performance afin de mesurer lactivit du service et le respect des dlais

* Faire voluer les processus et les outils lis lactivit du service en contribuant troitement aux projets de POST Finance et du Groupe

* Initier et encadrer les projets propres au service

****Votre profil****

* tre titulaire dun Master (BAC+5) avec une spcialisation en Banque/Finance

* Bnficier de 10 annes dexprience en middle-office en banque de dtail/prive et tre reconnu(e) pour vos comptences managriales, commerciales/ventes et de ngociation ainsi que pour votre esprit diruptif

* Disposer dexcellentes connaissances des mtiers, produits et services bancaires

* Bnficier d'une exprience avre dans la gestion de projets, notamment en gestion de qualit et de lamlioration continue

* Avoir de fortes capacits interpersonnelles avec un rel sens de lcoute et tre orient clients et solutions

* Avoir un esprit danalyse et de synthse, combin un esprit critique et une rigueur organisationnelle et financire

* Maitriser parfaitement le franais et langlais (crit et oral). Lallemand et/ou le luxembourgeois sont des avantages

Rejoignez-nous en cliquant sur **"Postuler" .**

Une copie conforme de votre diplme et une copie rcente de lextrait du casier judiciaire vous seront demandes au cours du processus de recrutement.

**POST souscrit au principe de lgalit daccs lemploi**



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