Customer Service Representative

1 month ago

Dallas, United States SupportNinja Full time

Minimum of 1 year of experience in customer service Good communication skills, verbally and written Customer orientation and ability to adapt/respond to different types of customers Ability to multitask, prioritize and manage time effectively Proficient in PC operation and navigation Having these qualifications are helpful, but not required Call center or BPO experience Experience supporting customers on all channels - voice calls, chat and email Familiar with CRM systems and practices Responsibilities

Respond promptly to customer inquiries via phone, chat and/or email Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs Maintain customer accounts by recording account information and documenting interactions Exhibit a positive, empathetic and professional attitude towards customer at all times Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers Provide feedback on the efficiency of processes Performs other duties as assigned Qualifications

Must have a high school diploma or GED Must be 18 years of age or older Minimum of 1 year of experience in customer service Good communication skills, verbally and written Customer orientation and ability to adapt/respond to different types of customers Ability to multitask, prioritize and manage time effectively Proficient in PC operation and navigation Having these qualifications are helpful, but not required Call center or BPO experience Experience supporting customers on all channels - voice calls, chat and email Familiar with CRM systems and practices Responsibilities

Respond promptly to customer inquiries via phone, chat and/or email Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs Maintain customer accounts by recording account information and documenting interactions Exhibit a positive, empathetic and professional attitude towards customer at all times Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers Provide feedback on the efficiency of processes Performs other duties as assigned SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

We change the game by prioritizing fun in our... workplace. By joining our team as a Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

What does a day in the life as a Customer Service Representative look like? • Respond promptly to customer inquiries via phone, chat and/or email • Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs • Maintain customer accounts by recording account information and documenting interactions • Exhibit a positive, empathetic and professional attitude towards customer at all times • Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers • Provide feedback on the efficiency of processes • Performs other duties as assigned

What are the required qualifications for a Customer Service Representative? • Must have a high school diploma or GED • Must be 18 years of age or older • Minimum of 1 year of experience in customer service • Good communication skills, verbally and written • Customer orientation and ability to adapt/respond to different types of customers • Ability to multitask, prioritize and manage time effectively • Proficient in PC operation and navigation

Having these qualifications are helpful, but not required • Call center or BPO experience • Experience supporting customers on all channels - voice calls, chat and email • Familiar with CRM systems and practices

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law

Company information SupportNinja provides customer experience and back-office support services for tech companies and startups around the world.Phone | Chat | Email | Lead Gen | Content Moderation | Tech Support | Much More Software, Information Technology, Technology, IT Services, Telecommunications, Information Technology and Services, Healthcare, Software as a Service (SaaS), Business Process Outsourcing, E-commerce Company Specialties: outsourcing, customer support, customer experience, back-office support, lead generation, and content moderation

#J-18808-Ljbffr

  • Customer Service Representative

    1 month ago

    Dallas, United States Precision Door Service Full time

    Precision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it...

  • Customer Service Representative

    3 days ago

    Dallas, United States Precision Door Service Full time

    Precision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it...

  • Customer Service Representative

    4 weeks ago

    Dallas, United States Zion Capital Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Zion Capital. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will...

  • Customer Service Representative

    2 weeks ago

    Dallas, United States Zion Capital Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Zion Capital. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will...

  • Customer Service Representative

    1 week ago

    Dallas, United States Zion Capital Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Zion Capital. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will...

  • Customer Service Representative

    3 days ago

    Dallas, United States Zion Capital Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Zion Capital. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will...

  • Customer Service Representative

    5 hours ago

    Dallas, United States Response Inc. Full time $42,000 - $54,000

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception with us. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a...

  • Customer Service Representative

    3 weeks ago

    Dallas, United States Ultimate Staffing Full time

    Customer Service Representative. We're seeking an exceptional Customer Service Representative to join our team. The ideal candidate will have:- A warm, engaging personality that puts customers at ease- Genuine enthusiasm for helping others and solvi Customer Service Representative, Customer Service, Representative, Customer Experience, Business Operations,...

  • Customer Service Representative

    2 weeks ago

    Dallas, United States Atkore, Inc. Full time

    Customer Service Representative Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the wo Customer Service, Customer Service Representative, Service Manager, Representative, High School, Sales...

  • Customer Service Representative

    1 week ago

    Dallas, United States Atkore, Inc. Full time

    Customer Service Representative Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the wo Customer Service Representative, Customer Service, Sales Representative, Representative, Inventory Control,...

  • Customer Service Representative

    3 months ago

    Dallas, United States NRG Energy Full time

    The Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrati Customer Service Representative, Customer Service, Representative, Retail, Skills

  • Customer Service Representative

    3 weeks ago

    Dallas, United States HAI, inc Full time

    Job DescriptionJob DescriptionWe are a dynamic, fast-growing business development firm looking for a proactive and enthusiastic Customer Service Representative to forge impactful relationships with partners and improve prospective client volume. The Customer Service Representative will build relationships and assist the sales team to gain new customers...

  • Customer Service Representative

    1 week ago

    Dallas, United States HAI, inc Full time $45,000 - $55,000

    Job DescriptionJob DescriptionWe are a dynamic, fast-growing business development firm looking for a proactive and enthusiastic Customer Service Representative to forge impactful relationships with partners and improve prospective client volume. The Customer Service Representative will build relationships and assist the sales team to gain new customers...

  • Customer Service Representative

    4 months ago

    Dallas, United States Car Capital Full time

    **Customer Service Representative** **General** Car Capital Technologies is a quickly growing tech company in the auto finance space. We are expanding our call center, and we are looking for great customer service representatives! This position will involve assisting in the funding, servicing and collection of auto finance contracts between dealers and...

  • Customer Service Representative

    2 weeks ago

    Dallas, United States Ryder Full time

    Ryder is immediately hiring a Permanent Full Time Customer Service Representative in Dallas, TX Warehouse Positions Pay Weekly. Hourly Pay $19 per hour Overtime Pay: $28.50 per hour. Schedule: 7 am to 3:30 pm Monday through Friday. Apply Here with Ry Customer Service Representative, Customer Service, Representative, Warehouse, Transportation, Supply Chain,...

  • Customer Service Representative

    3 months ago

    Dallas, United States Compana Pet Brands Full time

    >> Customer Service Representative Customer Service Representative Summary Title:Customer Service Representative ID:1318Location:Dallas, TXDepartment:Customer Service Description **Title:** Customer Service Representative **Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and...

  • Customer Service Representative

    3 months ago

    Dallas, United States Manna Pro Full time

    >> Customer Service Representative Customer Service Representative Summary Title:Customer Service Representative ID:1318Location:Dallas, TXDepartment:Customer Service Description **Title:** Customer Service Representative **Manna Pro Products, LLC is a manufacturer and marketer of animal nutrition and care products. We are committed to bringing innovation,...

  • Customer Service Representative

    1 month ago

    Dallas, United States Letsrenovate Full time

    ** Customer Service Representative job at Pizza Hut - Fort Worth Ave,** **Job Description** * Any Schedule Considered * Full-Time, Part-Time Pizza Hut is looking for a Customer Service Representative to join our team. The Customer Service Representative is responsible for customer service commitment to excellence through meeting or exceeding hospitality...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States SupportNinja Full time

    Work Location: 2550 Pacific Ave, Dallas, TX 75226Start Date: ASAPSalary: $15Work Schedule: 8AM-5PM, M-F Work Set Up: OnsiteSupportNinja is a new kind of BPO. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. We change the game by prioritizing fun in our...

  • Customer Service Representative>

    3 months ago

    Dallas, United States The Chefs Warehouse Full time

    The Chefs' Warehouse - JobID: 44895 [Customer Service Representative] As a Customer Service Representative at The Chefs' Warehouse, you'll: Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system; Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available;...