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Data Center Technician II

2 months ago

Santa Clara, United States CoreSite Full time

The Data Center Technician II assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a basic knowledge of the fundamentals of telecommunications and data center operating procedures. He or she will acquire job skills and learn company policies and procedures in order to complete routine operations tasks and assignments.

Please note that this opening is specifically for our swing shift which requires the ability to regularly work from 3:00 PM - 11:00 PM Sunday through Thursday.

A Tier 2 technician will be responsible for day to day operations of the data center including security functions, telecommunication standards and installations, customer build outs, general site response and triage, and customer interaction. Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.

A Tier 2 technician requires the following skills: Security operations, first responder, fire watch, safety, trouble shooting, causality response, basic telecom best practices, data center architecture, copper and fiber installation, transmission methods and media, electrical theory, and customer service.

A Tier 2 technician will gain working knowledge of the general data center mechanical, electrical, telecom, and security equipment.

Responsibilities will include customer infrastructure build-outs (cage builds, overhead installations, rack and stack), cable termination and testing, maintenance work, monitoring and responding to mechanical, electrical, fire protection, telecom, and security systems. These systems include, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, network equipment, transmission media, cabling infrastructure, security hardware, and CCTV.

Duties:

Manage building service requests through resolution.

Perform and complete work orders and customer service tickets in a timely manner Trouble Ticket Management

Remote Hands Management

Work Order Completion Process

Mine cables without disrupting services to any other existing data cabling on facility ladder rack or fiber trough

Infrastructure projects (Internal/Customer)

Cage and Cabinet Build-Outs

Overhead Installations

Rack and Stack

Navigate and utilize a CMMS system

Follow direction of data center technicians in regards to day-to-day activities

Provide physical security within the CoreSite premises

Provide day-to-day exceptional customer service and support

Maintain and complete regular facility and security tours documenting and responding to found issues

Assists with managing systems to avoid unplanned customer-impacting outages

Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and 8 Guiding Principles.

Use developed procedures to solve problems

Assist in asset and consumable inventory management

Responsible for the tracking and proper labeling of all equipment per established procedures

Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to internal systems accordingly

Monitor, and respond to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Building Monitoring, Security, and Control systems

Incident escalation and report writing

Responsible for notifying customers, management and facility teams of security system alarms and security breaches

Responsible for managing the loading dock shipping and receiving

Assists with managing systems to avoid unplanned customer-impacting outages

Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and 8 Guiding Principles.

Requirements

Knowledge, Skills & Abilities:

Completion of CoreSite’s Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.

Basic knowledge of fundamentals and best practices of cabling media types

Basic understanding of 568A and 568B color codes and applications

Familiar with CCTV and access and control security systems

Ability to communicate effectively with customers and internal staff

Good troubleshooting and problem solving skills

Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment

Able to write concise and accurate reports

Ability to work independently, but as part of a team concept

Schedule flexibility with ability to work non-standard business hours

Exhibits a strong work ethic and accountability

Successfully meet CoreSite professional standards

Be able to follow all escalation procedures in regard to critical or emergency situations

Ability to operate in and promote a rigorous process-driven team environment

Ability to logically analyze and solve problems

Ability to effectively multi-task multiple projects

Operate Hand and Machine Tools (hammer, drill, saw, etc.)

Operate electrical tools such as a multi-meter or infrared camera

Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook

A Tier II technician will gain an on-the-job understanding of the mechanical, electrical, fire life safety, and security systems used in a data center environment including, but not limited to the following: electrical distribution and layout, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH’s, pre-action sprinkler systems, security hardware, CCTV, monitoring, and CMMS systems

Education/Experience:

High School Diploma or greater

2+ years of experience in either facilities or telecom industry

Experience as an installer in a mission critical facility is a plus

Be able to pass an extensive background check including criminal history, professional references, and employment and education verifications.

Physical Demands and special requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to stand 1/3 – 2/3 of the time

Ability to walk 1/3 – 2/3 of the time

Ability to sit 1/3 – 2/3 of the time

Ability to climb and balance 1/3 – 2/3 of the time

Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time

Ability to reach with hands & arms 1/3 – 2/3 of the time

Ability to smell, talk & hear

Ability to use hands to type, handle & feel

Ability to reach with hands and arms

Ability to see at close and distance ranges and the ability to see color

Must be comfortable working in a high stress, fast paced environment with shifting priorities

Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support

Ability to lift up to 50 pounds 1/3 of the time

Compensation:

Compensation for this role includes a base salary between $$33 and $36 hourly. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week

First-day medical insurance through Cigna with generous premium cost coverage

Dental insurance through Delta Dental

Vision insurance through VSP

Telemedicine through MDLive for Cigna

Healthcare and dependent care flexible spending account (FSA) plans

Health saving account (HSA) plans for employees participating in the High Deductible Health Plan

Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company

Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance

First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution

Discretionary annual bonus and equity incentive plan

Employee stock purchase plan (ESPP) with a 15 percent discount

16 days of paid time off (PTO)

11 paid company holidays and additional floating holidays

School visitation and elder care paid time off

Parental leave, adoption and surrogacy benefits, and family planning/fertility support

Wellness reimbursement program & wellness incentive program

Free parking or a company contribution toward a public transit pass

Education reimbursement and student loan debt assistance program

Employee assistance program, childcare resources, personal finance management support, and student loan debt assistance program

Pet insurance

Charitable matching program

Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to .

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