IT Director - Transitions

Overview:

This position will oversee IT assessment and needs of both branded and independent hotels transitioning into the Pyramid portfolio. The objective will be to review assessments, operational requirements, and security needs, and in collaboration with the Transitions team, building and coordinating the execution of a project plan to address the IT needs for the hotels from a security and operational perspective. ESSENTIAL FUNCTIONS: Infrastructure review: Review the network closets, equipment, age, and operational aspects of the IT systems and locations. Areas need to be secure, environmentally controlled, clean, and dedicated to the IT systems located in these areas. Also review the Switches, Firewalls, UPS, and cable management in these locations confirming appropriate documentation and segmentation of various property networks. Consider intermediate switches located throughout the facility versus centrally stored in IDF/MDF. Systems Administration: Collect details about the support agreements in place for the various systems and services that deployed at the hotel. Review these for appropriateness and meeting the financial objectives of the organization. 3rd Party IT Suppliers, Voice/Data services, Network security, PCI vendors, and system support would all be considered part of this process. Technical Support: Review the current support structure for all property systems considering appropriate separation between systems, Account administration, Network infrastructure, PCI posture, and Hospitality knowledge. Consider 7x24 coverage, multiple techs with adequate knowledge of the environment, and demonstrated administration of the current network. Data Security and Privacy: Review security measures to protect the company's data, including guest information, financial records, and other sensitive data. This includes ensuring compliance with data protection regulations, Privacy, PCI, and implementing data backup and disaster recovery plans. Verify Patching, Anti Virus, Remote Access, and other options in place (Security Cameras, Access Control, VPN for example). Vendor Management: Review external vendors and service providers to ensure smooth operations of IT services and systems. This includes managing contracts, negotiating pricing, and coordinating with vendors for hardware/software upgrades or maintenance that are approved by the Corporate IT team. IT Budgeting and Planning: Prepare a summary of findings and recommendations that outline needs for the property. This would include immediate needs at transition, scheduled updates, and appropriate timelines and costs for these to be completed. This would be reflective of all property systems. Work with Approved Pyramid vendors to identify opportunities to reduce expense, expand services, and remove unused services and Applications. Implement and track recommendations and completion of technology plan provided to the transition team from the Corporate review. Oversight of vendors and delivery of solutions that were approved. Technology Upgrades and Projects: Extend the company policies, recommendations, and technology standards.

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