Product Operations Analyst
4 weeks ago
- Manage the implementation of Dental products, including launches, enhancements, and ongoing product maintenance in the annual Affordable Care Act ("ACA") Consumer and Small Group cycle. Duties include:
- Project management for annual dental & vision portfolio updates and integration with the broader medical/Rx project management;
- Complete CMS templates (in partnership with vendors and/or medical project team), including reading & interpreting annual updates in CMS guidance, communicating those requirements to vendors, and performing gut check Q&A;
- Maintain and update the infrastructure for product grid templates, the source of truth for benefits;
- Research operational enhancements needed to support benefit enhancements and coordinate the implementation;
- Coordinate communication of plan level benefits with IBC's platformand vendors to ensure accurate plan administration; and
- Ensure accurate display of dental plans on Consumer retail platforms.
- Coordinate compliance with regulatory mandates and internal and external audit requests, including working with corporate audit departments to understand requirements, coordinating with vendor/partners to obtain and QA the requested data, and lead the vetting and implementation of operational enhancements, as needed.
- Lead Company wide systems updates from dental & vision perspective (examples include retail platform migration, benefit configuration system, etc.).
- Coordinate the resolution of setup & administration issues, including performing operational root cause analysis and developing and recommending solutions. Manage solution implementation across the IBC FOC and with external vendors.
- Develop processes and work to improve existing processes to prevent future operational issues and to promote efficiency.
Job Requirements:
•Bachelor's degree with preference in analytical, problem solving, and/or process optimization related fields, or equivalent work experience
•3-5 years' work experience
•Strong Powerpoint / Excel skills, a plus
•Demonstrated success in working on a fast-paced, deadline driven team
•Excellent communication and socialization skills, including reading, interpreting and communicating mandates
•Problem-solver and self-starter
•Strong attention to detail
•Ability to coordinate multiple and varied initiatives and activities simultaneously
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