Product Operations Analyst

4 weeks ago


Philadelphia, United States Independence Blue Cross Full time
Significant Job Duties:
  • Manage the implementation of Dental products, including launches, enhancements, and ongoing product maintenance in the annual Affordable Care Act ("ACA") Consumer and Small Group cycle. Duties include:
    • Project management for annual dental & vision portfolio updates and integration with the broader medical/Rx project management;
    • Complete CMS templates (in partnership with vendors and/or medical project team), including reading & interpreting annual updates in CMS guidance, communicating those requirements to vendors, and performing gut check Q&A;
    • Maintain and update the infrastructure for product grid templates, the source of truth for benefits;
    • Research operational enhancements needed to support benefit enhancements and coordinate the implementation;
    • Coordinate communication of plan level benefits with IBC's platformand vendors to ensure accurate plan administration; and
    • Ensure accurate display of dental plans on Consumer retail platforms.
    • Coordinate compliance with regulatory mandates and internal and external audit requests, including working with corporate audit departments to understand requirements, coordinating with vendor/partners to obtain and QA the requested data, and lead the vetting and implementation of operational enhancements, as needed.
  • Lead Company wide systems updates from dental & vision perspective (examples include retail platform migration, benefit configuration system, etc.).
  • Coordinate the resolution of setup & administration issues, including performing operational root cause analysis and developing and recommending solutions. Manage solution implementation across the IBC FOC and with external vendors.
  • Develop processes and work to improve existing processes to prevent future operational issues and to promote efficiency.


Job Requirements:

•Bachelor's degree with preference in analytical, problem solving, and/or process optimization related fields, or equivalent work experience

•3-5 years' work experience

•Strong Powerpoint / Excel skills, a plus

•Demonstrated success in working on a fast-paced, deadline driven team

•Excellent communication and socialization skills, including reading, interpreting and communicating mandates

•Problem-solver and self-starter

•Strong attention to detail

•Ability to coordinate multiple and varied initiatives and activities simultaneously

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