Pool Server

3 weeks ago

Kissimmee, United States Holidayinnclub Full time

** Pool Server**

**Job Category****:** Resort Operations **Requisition Number****:** POOLS006677 Showing 1 location **Job Details**

**Description**

This position will be responsible for taking food and beverage orders and ensuring the owners and guests are served in a courteous and timely manner. The position is responsible for also maintaining solid product knowledge, providing assistance and making suggestions to guests regarding product decisions

**ESSENTIAL DUTIES AND TASKS**

* Warmly welcome guests inform them of any specials and answer any questions. Take food and beverage orders, making recommendations, and up-selling items.

* Accurately time and input food and beverage orders utilizing the POS computers. Prepare checks that itemize and total meal costs and sales taxes and present to guests; collect payment from customers and make change.

* Serve food and beverages to guests, checking back with them to ensure satisfaction and take actions necessary to provide for their needs or correct any problems with a sense of urgency.

* Pre-bus tables as necessary during service; removing any unused and/or dirty dishes, utensils, glasses, and trash, taking them to the kitchen for cleaning.

* Complete assorted pre-shift and post-shift side-work as assigned by the manager.

**EDUCATION and/or EXPERIENCE**

* Must have high school diploma or GED preferred

* Cash-handling experience preferred

* Customer service and/or food & beverage service required.

**CERTIFICATES, LICENSES, REGISTRATIONS**

* ServeSafe certified, TIPS certified, and/or other state alcohol commission required certification

**QUALIFICATIONS**

* Must be at least 18 years old

* Must have superior guest relations skills and the ability to answer guest inquiries

* Must have the ability to be trained on cash handling functions and comfort using POS computers for inputting transactions

* Must have demonstrated exceptional verbal and written communication skills in English

* Must have comprehensive menu knowledge with the ability to up-sell items

* Must be able to work in a high volume, high demand work environment

INDORL

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