![Tidelands Health](https://media.trabajo.org/img/noimg.jpg)
Patient Services Representative I
1 month ago
Employee Type:PRNWork Shift:Day - 8 hour shift (United States of America)Join Team Tidelands and help people live better lives through better healthPOSITION SUMMARY: The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience.Responsible for pre-registering and scheduling moderately complex procedures and coordinating multiple resources for patient services. May also perform duties for prior authorization, referrals (incoming/outgoing), good faith estimates, and/or payment collections.DUTIES:Engages patients throughout the registration process to create a welcoming and positive patient experience. Consistently displays good customer service behaviors to all patients and visitor to promote positive patient experiences. Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.Obtains and accurately enters required information for registration into the electronic health system. Follows prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur. Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.Ensures all appropriate signatures are obtained and forms completed including and not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc. Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record.Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.Contacts patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancels and reschedules appointments as needed. May assist with identifying and initiating necessary referrals for specialist appointments, procedures and tests.Organizes, expedites and follows-up on any paperwork related to patient care.Schedules various types of appointments for providers and communicates any necessary instructions to the patient.Performs various administrative support duites for department/work location. Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.LEVEL OF RESPONSIBILITY:Responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards. EDUCATION REQUIRED:High School Diploma or equivalent, required.EXPERIENCE REQUIRED:At least 1 year of related customer facing experience, preferably in healthcare. PREFERRED EXPERIENCE:Demonstrated understanding of basic medical terminology preferred. Call center, patient scheduling and/or physician front-office experience preferred. May consider prior call center experience.KNOWLEDGE/SKILLS/ABILITIES (KSAs):Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations.Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients' families/visitors and clinical staff.Ability to perform with a high degree of accuracy and with meticulous attention to detail. Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems.PHYSICAL REQUIREMENTS: LIGHT PHYSCIAL AGILITY TEST RATING (PAT) While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and will be tested by post offer PAT.Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.
-
Patient Services Representative I
4 weeks ago
Murrells Inlet, United States Tidelands Health Group Full timePatient Services Representative I - Waccamaw Community Hospital (Murrells Inlet) Employee Type: PRN Work Shift: Evening - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! Position Summary: The purpose of this position is to register all patients needing services and handle all first call...
-
Professional Customer Care Representative
2 hours ago
Murrells Inlet, South Carolina, United States Big I South Carolina Full timePosition Overview: Customer Service RepresentativeBig I South Carolina is on the lookout for a dedicated, proactive, and enthusiastic individual to become part of our team as a Customer Service Representative.Key Qualifications:DependableDynamicPunctualApproachableCapable of handling multiple tasksComputer literate and eager to learn specific agency...
-
Patient Services Representative
4 weeks ago
Murrells Inlet, United States Tidelands Health Full timeEmployee Type: PRN Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! POSITION SUMMARY: The purpose of this position is to register all patients needing services and handle all first call resolution for the departments assigned. The role is responsible for obtaining accurate...
-
Clinical Patient Services Representative
7 hours ago
Murrells Inlet, United States Tidelands Health Full timeThe Clinical Patient Services Representative will perform administrative duties to support the clinical needs of the patient. The CPSR is responsible for making every effort to provide first call resolution for patients of Tidelands Health. This will Patient Services, Clinical, Representative, Patient, Scheduling, Medical Assistant, Healthcare
-
Patient Services Representative II
1 month ago
Murrells Inlet, United States Tidelands Health Full timeEmployee Type:RegularWork Shift:Day - 8 hour shift (United States of America)Join Team Tidelands and help people live better lives through better health!POSITION SUMMARY: The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining accurate...
-
Patient Services Representative II
1 month ago
Murrells Inlet, United States Tidelands Health Full timeEmployee Type: Regular Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! POSITION SUMMARY: The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining...
-
Patient Services Representative
3 weeks ago
Murrells Inlet, United States Tidelands Health Full timeEmployee Type: Regular Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! POSITION SUMMARY: The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining...
-
Patient Services Representative I
2 months ago
Murrells Inlet, United States Tidelands Health Full timeEmployee Type: PRN Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! POSITION SUMMARY: The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining accurate...
-
Insurance Customer Support Specialist
5 days ago
Murrells Inlet, South Carolina, United States Big I South Carolina Full timePosition Overview: Licensed Customer Service RepresentativeBig I South Carolina is on the lookout for a detail-oriented, enthusiastic, and proactive individual to fill the role of Licensed Customer Service Representative.Key Qualifications:DependableDynamicPunctualApproachableCapable of managing multiple tasksComputer literate with a willingness to learn...
-
Licensed Insurance Service Agent
2 hours ago
Murrells Inlet, South Carolina, United States Big I South Carolina Full timePosition Overview: Customer Support SpecialistBig I South Carolina is on the lookout for a dedicated, detail-oriented, and enthusiastic individual to fill the role of Customer Support Specialist.Key Qualifications:DependableDynamicPunctualApproachableCapable of handling multiple tasksComputer literate with a willingness to learn specific softwareA valid...
-
Patient Services Representative III
1 month ago
Murrells Inlet, United States Tidelands Health Full timeEmployee Type:RegularWork Shift:Day - 8 hour shift (United States of America)Join Team Tidelands and help people live better lives through better health!Position Summary:The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining accurate...
-
Patient Services Representative II
1 week ago
Murrells Inlet, United States Tidelands Health Full timeEmployee Type: Regular Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! POSITION SUMMARY: The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining...
-
Patient Services Representative III
4 weeks ago
Murrells Inlet, United States Tidelands Health Full timeEmployee Type: Regular Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! Position Summary: The purpose of this position is to register all patients needing services and handle all first call resolution for the departments assigned. The role is responsible for obtaining...
-
Patient Services Representative II
3 months ago
Murrells Inlet, United States Tidelands Health Full timeEmployee Type: Regular Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! Position Summary: The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining...
-
Patient Services Representative
2 months ago
Murrells Inlet, United States Tidelands Health Full timeEmployee Type: PRN Work Shift: Evening - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! Position Summary: The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining...
-
Healthcare Customer Service Specialist
5 days ago
Murrells Inlet, South Carolina, United States Tidelands Health Full timeEmployee Type:RegularWork Shift:Day - 8 hour shift (United States of America)POSITION SUMMARY:This position focuses on managing patient registrations and addressing initial inquiries for various departments. The key responsibility is to collect accurate demographic, financial, and medical information from patients. The representative will handle call...
-
Patient Navigator
2 months ago
Murrells Inlet, United States Tidelands Health Full timeEmployee Type: Regular Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! Position Summary: The goal of the Tidelands Health's Cancer Center Patient Navigator (PN) is to navigate newly diagnosed cancer patients from the surrounding communities to receive timely,...
-
Customer Service Representative
3 months ago
Murrells Inlet, United States Bob Hohman - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...
-
Patient Care Coordinator
4 weeks ago
Murrells Inlet, United States Ottobock SE & Co. KGaA Full timeWith ten patient care facilities along the coast of South Carolina, Carolina Orthotics & Prosthetics (COP) has been servicing the surrounding Lowcountry with quality orthotic, prosthetic and pedorthic care for over 30 years. In 2021, Carolina Orthotics and Prosthetics joined Ottobock Patient Care. Together, we are all about excellence and innovation – in...
-
Inside Sales Representative
3 weeks ago
Murrells Inlet, United States Myrtle Beach Building Supply Full timeFounded in 2004, Myrtle Beach Building Supply operates locations in Murrells Inlet and Little River, providing specialty building materials to customers along the coast of South Carolina.US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels,...