Sr Patient Service Rep

2 weeks ago


Hawthorne, United States WMC Health Full time
Job Details:

Job Summary:

The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. The Senior Patient Service Representative also acts as a liaison between the patient service representatives and management.

Responsibilities:

  • Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure.
  • Registers new patients and assists them in completion of necessary forms.
  • Verifies and updates current patient information (demographic, financial, clinical) in the EMR system
  • Scans completed forms, identification, and insurance cards into patient documents folder.
  • Schedules future appointments based on procedure type, time requirements, and provider schedules.
  • Receives, screens, and routes calls to the appropriate destination if necessary. Utilize triage system for all patient related calls, in accordance with triage procedures.
  • Performs the functions of a Surgical Scheduler as needed and requested by management.
  • Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre-certifications as necessary.
  • Accepts payments, issues receipts, and reconciles cash drawer daily.
  • Monitor the patient flow from lobby to the exam room, making sure patients are seen in a timely manner. Communicate with patients if there are any delays in patient care
  • Provides translation for non-English speaking patients, their families, and staff if bilingual.
  • Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
  • Accept deliveries of medical/office supplies and mail.
  • Perform general office duties, such as document preparation, scanning, mailing, and filing.
  • Manage, train, and educate patient service representatives to continually improve performance and skill level.
  • Maintains a professional appearance and a clean, safe environment.
  • Respects patients by recognizing their rights; maintaining confidentiality.
  • Utilizes technology, including specialized software as applicable, to maximize productivity.
  • Develops and maintains electronic files as necessary.
  • Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
  • Other duties as assigned.
Qualifications/Requirements:

Experience:

Minimum of two (2) years of customer service and/or medical office experience required.

Education:

High school diploma or equivalent required. Associates degree from an accredited institution preferred.

Licenses / Certifications:

Other:

Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).

About Us:

NorthEast Provider Solutions Inc.

Benefits:
We offer a comprehensive compensation and benefits package which includes:
  • Health Insurance
  • Dental
  • Vision
  • Retirement Savings Plan
  • Flexible Saving Account
  • Paid Time Off
  • Holidays
  • Tuition Reimbursement


  • Hawthorne, United States WMCHealth Full time

    Job Summary: The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. The Senior...


  • Hawthorne, United States NorthEast Provider Solutions Inc. Full time

    Job Details: Job Summary: A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to...


  • Hawthorne, United States NorthEast Provider Solutions Inc. Full time

    Job Details: Job Summary: A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to...


  • Hawthorne, United States WMC Health Full time

    Job Details: Job Summary: A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. ...


  • Hawthorne, United States Northgate Markets Full time

    ** Customer Service Rep Backup- Store #25** **Job Category****:** Front End **Requisition Number****:** CUSTO012232 Showing 1 location **Job Details** **Description** Our first store opened on January 2nd, 1980 in Anaheim CA and since then we have grown to 40 stores in three counties: Los Angeles, Orange and San Diego. We offer our customers a full service...

  • NDT Technician Sr

    4 days ago


    Hawthorne, California, United States Gulfstream Aerospace Corporation Full time

    NDT Technician Sr in GAC Van NuysUnique Skills:The compensation range for this role is: $44.13 to $48.78 per HourFinal compensation for this role will be determined by several factors including but not limited to; minimum and preferred qualifications, knowledge, skills, abilities, education, experience and location.Education and Experience RequirementsHigh...


  • Hawthorne, United States Touro University New York Full time

    Overview: The Patient Care Coordinator (PCC) coordinates the daily desk operations in the dental clinic and provides excellent customer service to both the patients and students of Touro College of Dental Medicine. The incumbent provides a positive student and patient experience, collects money, updates patient demographics, schedules, student/patient...


  • Hawthorne, United States Gulfstream Aerospace Corporation Careers Full time

    Avionics Electrical Technician Sr in  GAC Van NuysUnique Skills:Van Nuys - 5th ShiftThe compensation range for this role is: $39.38 to  $43.53 per Hour  Final compensation for this role will be determined by several factors including but not limited to; minimum and preferred qualifications, knowledge, skills, abilities, education, experience and...


  • Hawthorne, United States Maxim Healthcare Service Full time

    Pay Rate: $30 / per hour Maxim Healthcare Services is seeking a Licensed Practical/Vocational Nurse (LPN/LVN) Novice Nurse (< 12 months of experience). The Novice Nurse Training Program at Maxim Healthcare Services is designed to provide a unique training opportunity for new grad LPN/LVNs as well as those with less than one year of experience. You'll...


  • Hawthorne, United States SkyOne Federal Credit Union Full time

    Join our dynamic team at SkyOne Federal Credit Union as a Member Service Advisor (Call Center Rep) in our Hawthorne, CA location! Be a crucial part of our commitment to delivering exceptional member-focused solutions and providing a seamless experience to our valued members. If you are passionate about helping others and thrive in a fast-paced environment,...


  • Hawthorne, United States SkyOne Federal Credit Union Full time

    Join our dynamic team at SkyOne Federal Credit Union as a Member Service Advisor (Call Center Rep) in our Hawthorne, CA location! Be a crucial part of our commitment to delivering exceptional member-focused solutions and providing a seamless experience to our valued members. If you are passionate about helping others and thrive in a fast-paced environment,...


  • Hawthorne, United States SkyOne Federal Credit Union Full time

    Job DescriptionJob DescriptionJoin our dynamic team at SkyOne Federal Credit Union as a Member Service Advisor (Call Center Rep) in our Hawthorne, CA location! Be a crucial part of our commitment to delivering exceptional member-focused solutions and providing a seamless experience to our valued members. If you are passionate about helping others and thrive...


  • Hawthorne, United States American AC Heat & Plumbing Full time

    American Air Conditioning and Heating is looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers....


  • Hawthorne, United States Alta Hospitals Full time

    The Sr. Human Resources Business Partner provides a broad range of strategic HR services to leaders within the business area(s) they support. Works in partnership with management/executives to address operational, talent, and talent lifecyclerelated issues, including change management, organizational development, culture, employee relations, workforce...


  • Hawthorne, CA, United States Talenz Healthcare Full time

    Talenz Healthcare is seeking a per diem / prn Physical Therapist for a per diem / prn job in Hawthorne, California. Discipline: Therapy Employment Type: Per Diem Per Diem Physical Therapist -Hawthorne, CA Hourly Rate: $55 - $65 Type of Work: PRN or Per Diem Set up : SNF or Skilled Nursing Rehabilitation Graduate of an American Physical Therapy...


  • Hawthorne, United States Maxim Healthcare Services Full time

    Pay Rate: $30 / per hour Maxim Healthcare Services is seeking a Licensed Practical/Vocational Nurse (LPN/LVN) Novice Nurse (< 12 months of experience). The Novice Nurse Training Program at Maxim Healthcare Services is designed to provide a unique training opportunity for new grad LPN/LVNs as well as those with less than one year of experience. You'll...


  • Hawthorne, California, United States tapwage Full time

    Job Details:Job Summary:The Manager, Integrated BHS is responsible for coordinating and personally completing behavioral health screenings and evaluations and providing brief to intermediate term treatment and referral services within the hospital's ambulatory care settings. A top priority for this position is increasing engagement in behavioral health...


  • Hawthorne, United States White Plains Hospital Full time

    Summary : The  Physician Practice Office Assistant  performs diversified office-clerical duties as well as provides excellent customer service and efficient and positive communication with patients, families, physicians, providers and outside facilities and individuals. Essential Functions and Responsibilities Includes the Following: Schedules...


  • Hawthorne, United States Kaiser Permanente Full time

    Job Summary: Under the direct supervision of a Registered Nurse or physician provides nursing care in accordance with the legal scope of practice and within established standards of care, policies and procedures. Demonstrates performance consistent with the Mission, Vision and Strategic Plan of the organization. Demonstrates quality and effectiveness in...


  • Hawthorne, United States Kaiser Permanente Full time

    Job Summary: Under the direct supervision of a Registered Nurse or physician provides nursing care in accordance with the legal scope of practice and within established standards of care, policies and procedures. Demonstrates performance consistent with the Mission, Vision and Strategic Plan of the organization. Demonstrates quality and effectiveness in...