IT Technical Writer

4 weeks ago

Richmond, United States Cynet Systems Full time
Job Description:

Responsibilities:
  • Create and update job aids, templates, forms, flow diagrams, and presentation decks on the subject of technology project management and the methodologies employed by the client.
  • Consult with other members of the PMO and subject matter experts within the organization to develop content for documentation and training programs.
  • Work with the Project team members and business stakeholders to understand business processes and pain points.
  • Develop expertise in the customers' business applications.
  • Conduct Root Cause Analysis to identify system gaps and deficiencies that require a business, technical, or blended approach for resolution.
  • Diagram current processes and proposed modifications using process flows, context diagrams, and data flow diagrams.
  • Client and document requirements and user stories with a focus on improving both business and technical processing.
  • Decompose requirements into Epics and Features and create clear and concise user stories that are easy to understand and implement by technical staff.
  • Utilize progressive elaboration; map stories to technical design specifications to be used by internal staff to develop the system modifications.
  • Identify and group related user stories into Themes, document the dependencies and associated business processes.
  • ssist the Product Owner in maintaining the product backlog.
  • Create conceptual prototypes and mock-ups.
  • Propose alternative solutions that balance cost and benefit, and adequately test a solution's feasibility for business and technical compatibility.
  • Collaborate with staff, vendors, consultants, and contractors as they are engaged in tasks to formulate, detail, and test potential and implemented solutions.
  • Perform Quality Analyst functions such as defining test objectives, test plans, and test cases, and executing test cases (including regression testing).
  • Coordinate and Facilitate User Acceptance Testing with Business and ensure Project Managers/Scrum Masters are informed of the progress.
Knowledge Skills and Abilities:
  • Strong background in technology project management.
  • Strong experience in creating written documentation including updated job aids, templates, forms, flow diagrams, and presentation decks.
  • Strong written and verbal communication skills.
  • Strong analytical, organizational, and decision-making skills.
  • Exceptional interpersonal skills for collaborating.
  • bility to plan in a rapidly changing environment and to provide guidance for changes as required.
  • Exceptional verbal and written communication skills with the demonstrated ability to simplify and briefly, succinctly communicate complex issues to multiple audiences.
  • Exceptional knowledge of both Agile and Waterfall project management principles and practices.
Qualification:
  • The candidate should have 10 years of overall IT experience with an emphasis on technology project management.
  • The candidate must have a minimum of 2 years of experience creating procedure documentation such as job aids, templates, forms, flow diagrams, and presentation decks.
  • The candidate must be proficient in written communication tools such as Word, Excel, PowerPoint, and Visio.
  • 5+ years of experience as an Agile Business Analyst; strong understanding of Scrum concepts and methodology.
  • Experience with networking projects.
  • Experience organizing and maintaining Product and Sprint backlogs.
  • Experience translating client and product strategy requirements into application requirements and user stories.
  • Proficient with defining acceptance criteria and managing the acceptance process with the development.
  • Experience with large, multi-module systems.
  • Expertise with Microsoft Office products (Word, Excel, Access, Outlook, Visio, PowerPoint, Project Server).
  • Experience with Application Lifecycle Management (ALM).
  • The candidate must have exceptional written and oral communication skills and have the proven ability to work well with a diverse set of peers and customers.
Preferred:
  • CBAP and CSPO Certification.
  • Experience using Team Foundation Server for agile software development and work item tracking.
  • Experience with automated testing tools such as Test Complete.

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