Loan Servicing Specialist

3 weeks ago

East Dublin, United States CareerBuilder Full time

SUMMARY
Process closed loans and daily maintenance of all loans.

ESSENTIAL FUNCTIONS

Booking of mortgage loans

Daily processing of payments received in the mail

Daily maintenance of all loan types

Balancing of loan related GL and DDA accounts

Handling escrow accounts

Handling credit disputes

Handling insurance mail

Handling loan customer service via phone

Perform duties as defined in the Bank Secrecy Act/Anti-Money Laundering Program

Performs other duties as assigned by management.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

High School Diploma or equivalent

One to two years of similar or related experience

General knowledge of bank operations, policies and procedures

Experience of consumer/commercial loan or credit experience a plus

Strong attention to detail, good judgment and decision-making skills

Presents a professional image in dealing with customers, interdepartmental and external representatives

Have a high degree of interpersonal and communication skills and the ability to effectively interact with customers and employees

Ability to exercise personal and professional responsibility and work with limited direction

Must be able to use tact and diplomacy and communicate effectively via telephone, letters, personal contact, etc

Computer Skills - Microsoft Word, Excel, Internet Explorer

Must be a team player

General knowledge of Bank Secrecy Act/Anti-Money Laundering Program preferred .

POSITION SPECIFIC COMPETENCIES:

Attention to Detail- Accuracy and attention to detail are exceptional. Assignments are completed carefully and in full accordance with specific instructions. Exceptional quality standards are maintained in the recording of numerical data and organizational information. Grammar, spelling, and punctuation are flawless.

Dependability- Always completes assignments timely and thoroughly. Frequently works beyond expectations demonstrating exceptional initiative.

Communication- Demonstrates active listening and interpersonal skills. Be able to effectively communicate on written documents are clear, concise, and well-constructed

Customer Relations- Excellent customer relations skills are demonstrated. Is always attentive, concerned, and polite. Able to diffuse difficult situations smoothly

PHYSICAL REQUIREMENTS

Must be capable of operating all types of office equipment

EQUIPMENT USED

Computer, telephone, fax machine, scanner, copier, printer

SUPERVISORY REQUIREMENTS : None

WORKING CONDITIONS

Requires incumbent to remain sedentary within office

Requires some travel for training/seminars

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.

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