Receptionist

2 weeks ago

Lemont, United States Archer Veterinary Clinic Full time
Archer Veterinary Clinic is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to deliver the finest pet care in the area to every client and patient we see with veterinary excellence that best supports the dogs and cats, expect to be supported in your work and home life with:
  • All the benefits you deserve-medical, dental, vision, retirement-plus an employee pet discount because we know your pets are family, too.
  • Paid time off. Take the time you need to recharge.
Schedule: This is a full-time position. Monday - Friday, with rotating Saturday hours. Hospital Hours: Monday-Thursday 7:30 -7:30 pm, Friday 730 am - 7 pm, and Saturday 7:30 am - 2 pm.

Key Responsibilities:
  • Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
  • Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
  • Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
  • Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
  • Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications:
  • Previous experience as a veterinary receptionist or medical office assistant preferred
  • Strong organizational and multitasking skills
  • Ability to maintain a calm, professional, and positive demeanor

About Archer Veterinary Clinic

We're focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with digital radiography, digital dental radiography, in-house labs, cold laser therapy, ultrasound, portable echocardiogram and progesterone machine. We also offer orthopedic surgery, wildlife care, and reproductive services.

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