Room Attendant

Room Attendant - Residences At The Little Nell The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America's most famous mountain town. Job Description Position Summary The Room Attendant is responsible for cleaning rooms, vacuuming, changing linens and towels, making beds, cleaning bathrooms, and doing laundry. This position reports to the Director of Housekeeping. Job Posting Deadline Applications for this position will be accepted until December 5, 2025. Essential Job Functions/Key Job Responsibilities Clean and service guest rooms in accordance with hotel procedures Leave the guest rooms in a uniform arrangement as determined by housekeeping leadership Communicate efficiently with internal and external customers to help guests with problems, collect accurate information, and occasionally diffuse anger Restock all necessary linens and amenities according to the guest room legend Report status of rooms cleaned Report to supervisor about any damage, hazards, and repairs of items in the room or about the room itself Keep corridors and service areas clean and neat Bring linens and garbage to proper areas Update daily room master worksheet before breaks, lunch, and end of shift Perform deep cleaning of rooms twice yearly Respond to guest requests in a timely manner Assume responsibility of all assigned rooms each day Other duties as assigned Qualifications Education & Experience Requirements High School Diploma or high school equivalent preferred Previous cleaning experience preferred Knowledge, Skills & Abilities Proficient knowledge of housekeeping and hotel policies, cleaning procedures, sanitation standards, and use of cleaning chemicals Knowledge of proper linen care, bed-making techniques, and room presentation standards Knowledge of OSHA safety standards in regard to working with chemicals Awareness of hotel services and amenities to assist guests with inquiries Understanding of health and safety regulations, including handling biohazard materials and hazardous cleaning agents Ability to ensure rooms are cleaned, stocked, and presented to brand standards Capability to efficiently complete assigned rooms within required timeframes Ability to professionally and courteously interact with guests when needed Clear understanding of instructions and ability to report maintenance or security concerns Keeping cleaning supplies, carts, and storage areas well-stocked and orderly Ability to handle last-minute room changes or urgent guest requests Identifying and addressing guest concerns or room maintenance needs proactively Ability to stay focused and complete tasks efficiently with minimal supervision Team Collaboration: Willingness to work with fellow housekeeping and hotel staff to ensure seamless operations Discretion and Professionalism: Respecting guest privacy and confidentiality at all times Ability to work in a physically demanding environment, and work with chemical cleaning products that could contain allergens Ability to understand and communicate in Spanish and English Additional Information Work Environment & Physical Demands Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials as well as an office environment and may be required to walk on slippery and uneven surfaces Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits This position is categorized as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs. Health, Dental and Vision Insurance Programs Flexible Spending Account Programs Life Insurance Programs Paid Time Off Programs Paid Leave Programs 401(k) Savings Plan Employee Ski Pass and Dependent Ski Passes Other company perks