Patient Access Specialist

1 week ago


Englewood, United States TalentBurst Full time

Title: Admissions Specialist

Hybrid 1 day in office per week

Location: Englewood, CO (Hybird)

Duration: 06 Months

Shift : 9:30 6:00pm MT

Notes: Hire someone in next 2 weeks

Description:

  • Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options
  • Request placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated contacts
  • Place outbound calls to Hospitals to complete placement requests
  • Willing and able to partner with Field Operations to visit Doctors offices and Hospitals to build, enhance and/or establish those relationships.
  • Adhere to performance metrics and quality assurance call standards
  • Utilize all tools and resources to coordinate and complete the placement of a patient
  • Maintain data forms e-faxed from the field and enter in the appropriate database
  • Under the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalities
  • Build positive relationships with Hospitals, Discharge planners, Case Managers, & Client teammates across the Village and provide customer service excellence
  • Achieve the metrics and goals set for the department
  • Work during expanded/non-traditional hours to serve patients and teammates (in different time zones)
  • Comply with all HIPAA regulations regarding patient information to assure confidentiality of patient health information (PHI)
  • Ability & willingness to learn about Kidney Disease and related topics


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