NMR Service Engineer

Overview:

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Brukers high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Please visit www.bruker.com.

Bruker BioSpin, as part of the Bruker Group, is a high-tech international company and the world-leading manufacturer of comprehensive solutions in Nuclear Magnetic Resonance (NMR), Electron Paramagnetic Resonance (EPR) and Preclinical Magnetic Resonance Imaging (MRI).

We are looking for our Bruker Arabia entity, a NMR Field Service Engineer (m/f/d).

• Provide on-site technical assistance to install, service, and repair equipment
• Provide installations and upgrades under GxP environments
• Familiarize and train customers for basic operation of the equipment
• Secure customer acceptance of installation and repair sign-off
• Re-qualify the entire instrument after service repair by running complex experiments for verification
• Do computer and software-upgrades on customer-site
• Install and service our magnets dedicated to Magnetic Resonance Systems
• Technical 1st level customer support via telephone, TeamViewer, E-Mail etc.
• Independently plan and execute service calls in dialogue with local SLS management
• Performance of Periodic Preventive Maintenance tasks
• Handling of cryogens refilling tasks (handling of liquid Helium and liquid Nitrogen)
• Participation and performance in other related tasks as assigned by the manager
• Documentation of the performed activities with the help of service reports
• Support sales team on new sales and other sales campaigns (e.g. consumable materials/ supplies)
• Collaboration in special projects as assigned by manager
• Coordination with local country and third-party agents as well as factory-based divisions such as shipping, administration, and product development
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction
• Perform other duties as required

To be successful in this role, you will need:

• Computer scientist, Bachelor of Science in Electronics, Biotech, Biology, or Chemistry discipline (and/or Basic technical education, e.g. multimedia electronics engineer, Electronics engineer HF / FH)
  
• Knowledge of NMR, analogue electronics, high voltage circuitry/circuits, cryogenics, and ultra-high vacuum technology desirable
• Strong computer knowledge in Windows (Linux is an added bonus)
• Fluency in English language (spoken and written, C1 level)
• Strong troubleshooting- and analytical skills with strong technical skills involving analytical instrumentation
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with scientists
• Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy-to-understand manner
• Excellent organizational skills with ability to work independently, prioritize, multitask, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment
• Ability to satisfactorily complete position training requirements
• Independent and responsible method of working
• Distinct ability to work in a team and high degree of flexibility and willingness to be challenged
• Possesses the ability to think and perform tasks logically
• Ability to maintain a valid passport and travel, approximately 60-70% as required (mainly in Middle-East and Switzerland)
• Driving licence cat. B