Customer Service Representative
4 weeks ago
** Customer Service Representative - $1,000 HIRING BONUS**
**Job Category****:** Commercial Services **Requisition Number****:** CUSTO01120 Showing 1 location **Job Details**
**Description**
$1,000 HIRING BONUS AVAILABLE - Customer Service Representative Opportunity
The Customer Service Representative is directly involved in the 'front end' of the sales process. Primary responsibilities include monitoring and directing inquires to appropriate individual and/or common email monitoring system. May greet individuals and direct them appropriately; notifies company personnel of visitor arrival; through telephone software. Handles the distribution of incoming and outgoing mail. Enters Orders in ERP System. Supports Sales/Marketing Portal management as needed. Provides clerical support as needed.
**ESSENTIAL FUNCTIONS:**
1.
Works throughout the day to triage email inquiries through the company email system and direct to Inside Sales, Customer Service or other functional organization within Dynatect.
2.
Works in company ERP system to provide quote and order status when called upon.
3.
Serves as Receptionist by attending to phone calls from customers, vendors, employees and/or general inquiries and responds to emails accordingly.
4.
Keeps a presentable, safe and clean reception area by complying with procedures, rules, and regulations.
5. Assists in resolving product and service problem concerns between the customer and internal resource. 6.
Becomes knowledgeable on Dynatect products and divisions. Works with our International subsidiaries as required. 7. Contributes to the team by accomplishing related tasks as requested and needed. 8.
As needed, runs KPI's and other dashboard metrics to assist Sales Leadership.
9.
May assist in quoting, order entry, returns and draw approval process as needed.
10.
Actively supports and participates in meetings, strategic initiatives, group goals and continuous process improvement efforts.
11.
Manages all incoming and outgoing US postal mail and equipment, scanning company documents, monitor visitor logbook, issues visitor badges, etc.
12
Miscellaneous other duties in department and company as assigned.
**BASIC EDUCATION REQUIRED:**
High School Diploma or GED
**KNOWLEDGE & SKILLS REQUIRED:**
Regular attendance is a requirement of this job.
Data entry experience with an ERP or database system preferred; averages 50 WPM
Excellent organizational and interpersonal skills. Adherence to dead-lines critical.
Ability to communicate effectively and professionally within the organization.
Ability to multi-task, be analytical, detail oriented and maintain confidential information.
Proficient in Microsoft Office products to include: Word, Excel, PowerPoint (not required); Internet, and other standard office equipment.
Excellent telephone etiquette and active listening skills required
Strong oral and written communication skills demonstrated through interaction via the telephone, electronically, and in person
Ability to use telephone software to receive and redirect calls
Ability to use mail equipment
Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business growth. A natural forward planner who critically assesses own performance.
**BASIC EXPERIENCE REQUIRED:**
High School diploma or equivalent
Previous telephone or customer service experience preferred.
Proven record of stable work history and good attendance.
Accurate data entry skills; prior experience with ERP/MRP system preferred.
Knowledge of Microsoft office Suite products (Word, Excel) to assist in developing and maintaining reports and data collection efforts
**COVID-19 Precaution(s):**
* Social distancing guidelines in place
* Face coverings when in common areas required
* Sanitizing, disinfecting, or cleaning procedures in place
**Skills**
**Required**
**Customer Focus** *Intermediate* **Honesty / Integrity** *Advanced* **Self Starter** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**
**Experience**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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