Remote Bilingual Customer Service Agent
2 weeks ago
14.00-14.50 per hour | Augusta, GA, USA | Hourly | Full Time
Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits.
At DVS, we pride ourselves in our excellent communication skills and are motivated to provide exceptional customer service. With this position, representatives will provide customer service and work to resolve customer inquiries.
You will utilize your skills with every contact to achieve the following:
Responds to inbound call inquiries.
Assist callers navigating/troubleshooting equipment and open escalated technical support tickets when necessary.
Assist callers with scheduling appointment times at selected locations.
Open escalated technical support tickets when necessary.
Responsible for creating and maintaining excellent documentation of all calls, questions, complaints, etc
Initiates outbound calls to respond to inquiries and to follow-up with previous contacts.
Responds to all inquiries in a professional, friendly, and timely manner.
Requirements:
Ability to work remotely, including reliable, high-speed Internet; the ability to troubleshoot common computer issues; and a private, dedicated workspace is required.
Must have a computer (laptop or desktop, Mac and Chromebooks are not compatible with platform), monitors, and a USB-wired headset.
Minimum of High School diploma required: additional education preferred.
Must be able to successfully pass criminal background check.
Clear and concise verbal communication skills
Ability to build rapport with callers.
Must be available between the hours of 9am - 9pm EST, Monday-Friday.
Bilingual in English and Spanish.
While DVS employment is open to all, DVS desires to reward Veterans and Military Families for their service by offering meaningful and respect-filled employment. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
About Disabled Veteran Solutions
Disabled Veteran Solutions is a nationally recognized provider of outsourced business process outsourcing services with a dedication to high standards of excellence. As a Service-Disabled Veteran Owned Small Business, service and quality are central to our mission. Additionally, adaptability and experience provide the edge which makes Disabled Veteran Solutions extremely successful in exceeding client expectations.
-
Customer Service and Sales Remote
4 weeks ago
Augusta, United States HMG Careers Full timeAbout the job Customer Service and Sales Remote We are a rapidly growing company actively searching for dedicated and driven individuals from across North America to join us as life insurance benefits advisors in providing outstanding customer service and support to our client base. You will work remotely to serve clients and offer valuable advice and...
-
Remote Customer Service Representative
5 days ago
Augusta, United States Workoo Technologies Full timeAbout the job Remote Customer Service Representative We are looking for a customer service representative to join our team for our remote work. This person will drive customer satisfaction by answering questions, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high...
-
Remote Insurance Agent
1 month ago
Augusta, United States Dorr Agency Full timeJob DescriptionJob DescriptionLooking for your last career stop? Interested in an industry change? Seeking work-life balance?The Dorr Agency is seeking a motivated, coachable licensed and non-licensed agent to join our team. We specialize in helping families and businesses with life, health, and wealth solutions. We utilize a proprietary platform that...
-
Customer Service Specialist
2 weeks ago
Augusta, United States State of Maine Full timeClient Technologies Specialist (Hybrid) Location: Augusta-Maine Work Location: Onsite 1 day every 2 weeks, typically Wednesdays. Remote the rest of the time. Job Description Top 3 Skills: Hardware/Software troubleshooting customer service self-motivated/directed The Specialist is knowledgeable on the usage and support of Windows Operating systems and...
-
Customer Service Specialist
2 weeks ago
Augusta, United States State of Maine Full timeClient Technologies Specialist (Hybrid)Location: Augusta-MaineWork Location: Onsite 1 day every 2 weeks, typically Wednesdays. Remote the rest of the time.Job DescriptionTop 3 Skills:Hardware/Software troubleshooting customer service self-motivated/directed The Specialist is knowledgeable on the usage and support of Windows Operating systems and products...
-
Customer Service Specialist
3 weeks ago
Augusta, United States State of Maine Full timeClient Technologies Specialist (Hybrid)Location: Augusta-MaineWork Location: Onsite 1 day every 2 weeks, typically Wednesdays. Remote the rest of the time.Job DescriptionTop 3 Skills:Hardware/Software troubleshooting customer service self-motivated/directed The Specialist is knowledgeable on the usage and support of Windows Operating systems and products...
-
Customer Service Specialist
3 weeks ago
Augusta, United States State of Maine Full timeClient Technologies Specialist (Hybrid)Location: Augusta-MaineWork Location: Onsite 1 day every 2 weeks, typically Wednesdays. Remote the rest of the time.Job DescriptionTop 3 Skills:Hardware/Software troubleshooting customer service self-motivated/directed The Specialist is knowledgeable on the usage and support of Windows Operating systems and products...
-
Receptionist - State Farm Agent Team Member
6 days ago
Augusta, United States Drew Creswell - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Agent Sales Professional
2 weeks ago
Augusta, United States The Diaz Agency Full timeJob DescriptionJob DescriptionWe are seeking a motivated and experienced insurance agent to join our team remotely. As an insurance agent, you will be responsible for selling insurance policies, advising clients on coverage options, and providing excellent customer service. This is a remote position, allowing you to work from the comfort of your own home...
-
Remote Customer Service Representative
2 weeks ago
Augusta, United States Disabled Veteran Solutions Full timeJob DescriptionJob DescriptionThe start date for this position is 6/24/2024. Disabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran Solutions, you're not just part of a company; you're a valued member of a diverse and inclusive team. To attract and retain the best...
-
Team Leader
5 days ago
Augusta, United States Savannah Park - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewDo you aspire to make a difference, provide input and influence, with the ability to exercise autonomy and control in your own career while having the opportunity to stay abreast of the latest trends and growth? Do you desire to some day run your own business, but not quite ready? If this sounds like you, then I...
-
Insurance Account Position
6 days ago
Augusta, United States Sammy Sanders - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If...
-
Insurance Staff Position
5 days ago
Augusta, United States Deanna Lynn - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Staff Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If...
-
Telemarketer - State Farm Agent Team Member
6 days ago
Augusta, United States Savannah Park - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:Savannah Park - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Telemarketer - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and...
-
Telemarketer - State Farm Agent Team Member
6 days ago
Augusta, United States Morgan Brinson - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:As a Telemarketer - State Farm Agent Team Member forMorgan Brinson - State Farm Agent, your creativity, and strategy promote the continued growth of our agency. Your diversified marketing shapes our brands public image and cultivates existing client relations. Your cross-functional campaigns will expand the...
-
Account Manager
5 days ago
Augusta, United States Savannah Park - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:AsAccount Manager - State Farm Agent Team Member withSavannah Park - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team...
-
Insurance Account Representative
3 days ago
Augusta, United States Savannah Park - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:Savannah Park - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Insurance Account Representative - State Farm Agent Team Member with our agency, your attention to detail, dedication to client...
-
Receptionist - State Farm Agent Team Member
5 days ago
Augusta, United States Savannah Park - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Competitive salaryFree food & snacksOpportunity for advancementPaid time offParental leaveTraining & developmentROLE DESCRIPTION:As an Receptionist - State Farm Agent Team Member for Savannah Park - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through...
-
Account Manager
3 days ago
Augusta, United States Savannah Park - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:As Account Manager - State Farm Agent Team Member for Savannah Park - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our...
-
Office Representative
3 days ago
Augusta, United States Savannah Park - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:As an Office Representative - State Farm Agent Team Member for Savannah Park - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the...