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Applications Engineer

2 months ago

Madison, United States The Ladders Full time
Job Category:
Engineering & ScienceSchedule:
Full time
Job Description:

Job Title: Applications Engineer
Department: Engineering
Reports To: Director, Customer Service & Product Support (RHPC)

FLSA Status: Exempt
Location: Milwaukee, WI

PURPOSE AND SCOPE

This position is responsible for pre -sale and sales application assistance on all RHPC products to ensure proper application and minimize the Company's exposure to product liability. The incumbent is also responsible for assisting in the development of departmental training programs and Company sponsored application training for field sales people and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Review and approve site surveys to verify proper application of RHPC products . The review includes the collection of missing information , coordination of application layouts, advising representative of additional material requirements, providing installation instructions and product restrictions.

Quote all products and/or options that are not included in the Published Price List . This includes determining customer needs, vendor negotiation, generation of a formal quotation and project management once the quotation turns into an order.

Design special Vehicle Restraint bracketing as required using AutoCAD or Solidworks.

Create sales support documents such as pit details, and approval drawings, as required.

Review pre-sale specifications and request approval drawings whenever required. This may include customer visits, Fly-In support and job site visits.

Assist in the development of departmental and interdepartmental training programs.

Assist in the development of internal and external Company sponsored application training seminars for field sales representatives.

Support the Fly-In program and/or Sales Vice Presidents by providing direct application assistance to customers.

Provide regular input to the departmental managers to help develop new and more efficient methods of applying and pricing products.

Provide product training to new hires and representatives, along with ongoing training of current personnel. Develop, implement and document policies and procedures necessary to improve maximum departmental efficiency.

This position requires daily contact with Customers, Regional Managers, Representatives, Engineering,

Purchasing, as well as personnel within the Applications Group . The incumbent acts as a resource to the Regional Managers for information and advice regarding special applications .

PRINCIPAL ACCOUNTABILITIES

Support sales efforts through timely and accurate application assistance.

Develop, implement and document policies and procedure necessary to maximize applications efficiency.

Help reduce cost and improve Engineering/Manufacturing lead times by accurately compiling special product application information and providing accurate list prices , based on approved formulas for those special product requests.

Maximize Corporate profitability through accurate pricing.

Promote positive customer and representative relationships through timely and appropriate application assistance.

Provide departmental support in the absence of the Director of Product Support by supporting departmental/corporate goals and promoting education within the department.

Addition Job Information

N/A

Company Description:

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

We Offer:

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.