Member Services Representative

1 month ago

Brooklyn, United States PSFCU Full time

Polish & Slavic Federal Credit Union is committed to supporting our employees' overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off.

Core Responsibilities:

  1. Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service;
  2. Develop and maintain an understanding of the Credit Union philosophy, organization, bylaws and operational procedures;
  3. Provide general and specific service-related information concerning Credit Union products, services or policies, in person and /or by telephone;
  4. Respond to members' requests, problems, and complaints, and/or direct members to the proper person/department for specific information and assistance;
  5. Responsible for appropriate handling of member mail and incoming documentation as well as other incoming mail;
  6. Develop good relationships with PSFCU vendors;
  7. Attend, represent and actively participate in PSFCU community events as well as actively participating in branch sponsored events;
  8. As per PSFCU Policy and Procedures perform routine transactions, including but not limited to:
  • opening/closing accounts and shares;
  • accepting wire transfer requests-domestic and international;
  • performing change of address, issuing temporary checks;
  • performing Harland Clarke share drafts orders;
  • processing ATM card and Debit card requests;
  • handling and processing IRA accounts;
  • handling and processing Share Certificates of Deposits;
  • handling and processing Club accounts;
  • direct deposit of Social Security and payroll checks to members accounts;
  • processing lost passbook requests;
  • performing Chex Systems checks;
  • set up and provide access to On-Line Banking, Mobile Banking
  1. Service existing accounts; set up new accounts files and provide members with all necessary information and assistance;
  2. Provide members with information regarding consumer loans, business loans, and VISA cards and appropriately align the right loan product for the member's financing need;
  3. Assist members in the completion of the loan application (real estate loans excluded) and all associated forms;
  4. Accept and process loan applications of all types (real estate loans excluded); review documentation for accuracy; and request all necessary documentation required to complete the loan application;
  5. Notify members by phone or mail that their checkbooks are ready for pickup at the branch;
  6. Conduct orientation interview on Credit Union services and programs with each new Credit Union member;
  7. Effectively offer Credit Union products and services through the practice of established sales and service techniques;
  8. Post dividends prior to the end of the month for all closed member accounts;
  9. Perform all functions of Teller when business needs dictate;
  10. Maintain extensive knowledge of all products and services;
  11. Monitor changes in interest rates and effectively communicate pricing to members
  12. Maintain superior knowledge and full understanding of consumer loan products;
  13. Act as a Safe Deposit Box Attendant, responsible for handling box rentals, providing access to the vault area and related functions;
  14. Perform other duties or responsibilities as assigned;
  15. Effectively cross-sell PSFCU products and services in order to achieve Branch Goals as per the Branch Goals Incentive Plan.
  16. Travel to and cover at other branches if necessary and needed.
  17. And other functions as needed and delegated by the Branch Manager;

Requirements:
  • 1-2 years of work experience;
  • 1 year of experience as a Teller;
  • Basic computer skills and knowledge of computer software programs;
  • Ability to cross sell products;
  • Fluency in spoken and written Polish and English
  • High School Diploma

Pay: $16.20 - $22.26 per hour

AN EQUAL OPPORTUNITY EMPLOYER

  • Member Services Representative

    1 month ago

    Brooklyn, New York, United States PSFCU Full time

    Job Title: Member Services RepresentativeAt Polish and Slavic Federal Credit Union, we are committed to providing exceptional service to our members. As a Member Services Representative, you will play a vital role in ensuring that our members receive the highest level of service and support.Key Responsibilities:Provide prompt, efficient, and accurate service...

  • Member Services Representative

    1 week ago

    Brooklyn, New York, United States PSFCU Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Services Representative to join our team at Polish and Slavic Federal Credit Union. As a Member Services Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key...

  • Member Service Representative

    2 months ago

    Brooklyn, United States Municipal Credit Union Full time

    About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000...

  • Member Services Representative

    4 weeks ago

    Brooklyn, United States PUPS Pet Club Full time

    Job Summary: The Member Services Representative will assist customers with purchasing services and merchandise in person, on the computer system, and on the phones.   Essential functions and responsibilities:  Greets and interacts with customers including answering phone system.  Consults with customers to understand their needs and preferences...

  • Member Service Representative

    3 weeks ago

    Brooklyn, United States CFFNY Full time

    Crunch Fitness is an industry-leading fitness company dedicated to providing a fun, inclusive and results-driven environment for individuals of all fitness levels. As one the largest and fastest-growing fitness brands in the world, Crunch offers a diverse range of cutting-edge Group Fitness classes, state-of-the-art equipment and knowledgeable fitness...

  • Member Service Representative

    2 months ago

    Brooklyn, New York, United States Municipal Credit Union Full time

    Job SummaryWe are seeking a highly skilled and experienced Member Service Representative to join our team at Municipal Credit Union. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members, ensuring that their financial needs are met and exceeded.Key ResponsibilitiesMember Service and...

  • Member Services Representative

    6 months ago

    Brooklyn, United States CFFNY Full time

    Reports to:Manager Requirements: Fluent in EnglishProficient reading and writing skillsComputer Skills Special Skills: Strong customer service skills Responsibilities: Membership SalesGreet all members & guests with a smile and wish them well as they exit the clubCheck in all members and guests in accordance with company proceduresFacilitate any...

  • Member Services Representative

    5 months ago

    Brooklyn, United States CFFNY Full time

    Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all members & guests with a smile and wish them well as they exit the club Check in all members and guests in accordance with company procedures Facilitate any...

  • Customer Service Representative

    2 weeks ago

    Brooklyn, New York, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide...

  • Customer Service Representative

    2 weeks ago

    Brooklyn, New York, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide a warm welcomeTake customer orders...

  • Customer Service Representative

    4 weeks ago

    Brooklyn, New York, United States Domino's Pizza LLC Full time

    Customer Service Representative at Domino's Pizza LLCWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...

  • Customer Service Representative

    2 weeks ago

    Brooklyn, Ohio, United States WolfCreek Consulting Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at WolfCreek Consulting. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving technical issues, and promoting our products and services.Responsibilities:Handle customer inquiries...

  • Customer Service Representative

    2 weeks ago

    Brooklyn, Ohio, United States WolfCreek Consulting Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at WolfCreek Consulting. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving technical issues, and promoting our products and services.Responsibilities:Handle customer inquiries...

  • Customer Service Representative

    2 weeks ago

    Brooklyn, Ohio, United States WolfCreek Consulting Full time

    Customer Service RepresentativeWolfCreek Consulting is seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing product information. Key Responsibilities:Handle customer calls and emails in a...

  • Customer Service Representative

    2 weeks ago

    Brooklyn, New York, United States PostNet - NY143 Full time

    Job Title: Retail Customer Service RepresentativeAt PostNet, we're looking for a highly motivated and customer-focused Retail Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store...

  • Customer Service Representative

    2 weeks ago

    Brooklyn, New York, United States Blackbird Recruiting Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Blackbird Recruiting. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for our merchants.Responsibilities:Respond to...

  • Customer Service Representative

    4 weeks ago

    Brooklyn, New York, United States Domino's Pizza LLC Full time

    Customer Service Representative at Domino's Pizza LLCWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...

  • Customer Service Representative

    4 weeks ago

    Brooklyn, New York, United States Blackbird Recruiting Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Blackbird Recruiting. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for our merchants.Responsibilities:Respond to...

  • Customer Service Representative

    2 weeks ago

    Brooklyn, New York, United States PostNet - NY143 Full time

    Job Title: Retail Customer Service RepresentativeAt PostNet, we are seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store...

  • Financial Services Representative

    2 weeks ago

    Brooklyn, New York, United States Carver Federal Savings Bank Full time

    Job Title: Financial Services RepresentativeCarver Federal Savings Bank is seeking a highly motivated and results-driven Financial Services Representative to join our team. As a key member of our Retail Banking Division, you will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:Develop and...