Implementation Specialist

The Implementation Specialist is responsible for helping clients understand and use company software efficiently. The Implementation Specialist participates in presale product demonstrations, client needs analysis, and participates in crafting and executing new and existing deployments. The software implementation specialist is responsible for performing configuration, and usability tests on newly created software/environments to guarantee that clients who use the program can do so effectively. They function by interfacing directly with clients to understand their needs and configure the software to meet them, and also educate them on how to use the deployed program.

Responsibilities Include

• Support external clients and colleagues in the implementation of technical systems and software solutions
• Assess clients/user needs and develop an accurate configuration that supports their business processes
• Responsible for defining and executing the delivery and implementation plans
• Responsible for performing tests and troubleshoots final system setups
• Required to provide training and end-user support during and after the implementation process
• Assist in executing pre-sales product demonstrations, provide assistance in scoping projects, and developing proposals
• Responsible for identifying and configuring the software for client implementations
• Available for Onsite projects to work alongside Project Managers, Sales consultants, and clients
• Utilize SQL to query databases for troubleshooting testing scenarios

• Strong internal and client-facing communication skills and service orientation to handle tasks successfully
• Sound technical knowledge
• Proficiency in all Microsoft Office applications
• Familiar with writing SQL queries
• The ability to multitask effectively
• The ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Exceptional communication and customer service skills
• Detail-oriented

• Experience with using scheduling, payroll, billing, or financial systems
• BS or BA degree in computer science, engineering, computer information science, information technology, or a related field